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  • #317413
    serifekl
    Participant

    I purchased the blakery pro theme with the my account, but I can neither log in to the account for the license nor receive an e-mail, can you help with the problem?

    • This topic was modified 10 months, 3 weeks ago by tikaram.
    • This topic was modified 10 months, 3 weeks ago by Sakin. Reason: remove email
    #317414
    tikaram
    Keymaster

    @serifekl : Can you please let me know the message you get while trying to login to the site?
    I will inform the sales team regarding the issue and let you know soon.

    Regards,
    Tikaram

    #317417
    serifekl
    Participant

    I don’t remember my password, I say get reset email.invoice on behalf of zeynep gulşah ozbaygin

    #317419
    serifekl
    Participant

    is there any progress?

    #317424
    Sakin
    Keymaster

    @serifekl: There was no username with that email address, looks like you did guest checkout. So, we have added that order to your account. So, please check my account at https://catchthemes.com/my-account/. Also, for any sales issue, you can directly contact sales at https://catchthemes.com/contact-us/

    • This reply was modified 10 months, 3 weeks ago by Sakin.
    #322085
    lgedson
    Participant

    @sakin How can I get more rapidly answers of my question should I create a Ticket or ask it on forum?

    #322196
    Sakin
    Keymaster

    @lgedson: If you have access to Ticket then you can create a Ticket. Asking it on Forum will be answered as well.

Viewing 7 posts - 1 through 7 (of 7 total)
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