Viewing 11 posts - 1 through 11 (of 11 total)
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  • #185424
    Max Seminara
    Participant

    Hi,I put a video in the header of my Audioman Pro. I have two problems:
    1. The video don’t start in phones and tablets and sometimes in computers too.

    2. In phones and tablets the video simply don’t work and in computer you have to to clic in a icon that appears in the left up side of the screen where you can see the name that I put to my video and the icon of my youtube profile (I don’t want that my youtube icons and the name of the video appears). You can see here a screen shot https://drive.google.com/file/d/1Wh27BR5t7NLubEL9WLB0xwQtTthRsHST/view?usp=sharing

    I hope you can help me. Thank you

    #185443
    tikaram
    Keymaster

    @minormoves: You will need to download and install the header enhancement Plugin for header media to work in Mobile devices.
    Let me know if this resolves your issue.

    Regards,
    Tikaram

    #185453
    Max Seminara
    Participant

    Hi Tikaram many thanks for your help. Now it’s working in tablets and mobile too, but I still have two bugs:

    1. When you arrive to the page minormoves.net the video its paused and you need to clic on pause icon to play the video. You see the home page in this way https://drive.google.com/file/d/1PhWSJhWqmbdL19v9Y2buo2qA_7UZhchY/view?usp=sharing

    2. How I written yesterday (you can see it in the screenshot) in the left side appears the icon of my youtube profile and the icons of play and pause (play behind the “contact” button). It’s important to delete all this icons and that the video can autoplay

    Thank you

    #185535
    tikaram
    Keymaster

    @minormoves: Glad to know that the issue has been resolved on mobile devices. I will need to check for the issues in more detail. I will let you know in couple of days. Sorry for the inconvenience caused.

    Regards,
    Tikaram

    #185537
    Max Seminara
    Participant

    Thanks Tikaram. I will wait for your response.

    Best regards

    #185697
    tikaram
    Keymaster

    @minormoves: You will need to enter the video URL in the following format.
    https://www.youtube.com/watch?v=fjq6xrQVrnI

    Let me know if this helps resolve your issue.

    Regards,
    Tikaram

    #185720
    Max Seminara
    Participant

    Sorry Tikaram but putting the URL that you gave me nothing changes: the video sometimes don’t start, appear symbols of play and pause in the home page (behind the button), appears the icon of my personal youtube account in the left up side.

    Thank you

    #185770
    tikaram
    Keymaster

    @minormoves: I will contact you shortly by email.

    Regards,
    Tikaram

    #185961
    Max Seminara
    Participant

    HI @tikaram did you find some solution about the bug in the header media ? Thank you very much

    #186005
    tikaram
    Keymaster

    @minormoves: I have already emailed you and I am waiting for the response of your email. Please reply to the email so that I can help you resolve the issues.

    Regards,
    Tikaram

    #186069
    Max Seminara
    Participant

    Hi Tikaram sorry. Ok I just send you an email

    Best regards

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