[Nikita Elovenko]

When I upload a standard image as the Header Image, it works as expected.

However when I use Header Video; the video is on-top of Header Media Title, Header Media Sub Title, and Header Media Url.

Please help me resolve this issue.

[Skandha]

@ethicalsoftware: Hello there,
Can you please post in your site URL so that I can look into the issue?

Kind Regards,
Skandha

[Nikita Elovenko]

https://www.ethicalsoftware.hk/?customize_changeset_uuid=80b135d3-9093-4fa2-ba1d-d454f35cb2c5

[Nikita Elovenko]

with a static image it works correctly: https://www.ethicalsoftware.hk

[Skandha]

@ethicalsoftware: Hello there,
Can you please enable the Header Video on your site so that I can look into the issue?

Kind Regards,
Skandha

[Nikita Elovenko]

Sorry, I was working on the website and the draft was invalidated: Here is a fresh link. As you can see, the theme is very broken with the header video:

https://www.ethicalsoftware.hk/?customize_changeset_uuid=fbe658b5-5928-4a08-8ed5-7a3767d9c787

[Skandha]

@ethicalsoftware: Hello there,
After yesterday’s update the issue seems to be have fixed. Please check and let me know if the issue is resolved.

Kind Regards,
Skandha

[Nikita Elovenko]

Hello, I have updated the theme; it now displays the header video correctly on Firefox on my computer, however the video seems not to display on my iPhone.

https://www.ethicalsoftware.hk

Thank you for your support so far.

[Skandha]

@ethicalsoftware: Hello there,
Header Video not showing on mobile devices is a default WordPress feature. To have the Header Video work on mobile devices you will need to use our Header Enhancement Plugin.

Kind Regards,
Skandha

[Author]

Posts