Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • November 15, 2017 at 6:02 pm #126108
    Jonathan
    Participant

    Hello i ‘m using parallax frame pro theme.

    the featured slider of my web site has disappeard yet he’s active..

    Can you help me i really don’t understand what’s happening

    Thanks a lot

    November 16, 2017 at 2:17 am #126129
    tikaram
    Keymaster

    Go to Appearance => Customize => Featured slider . Under
    Enable Slider on: Make sure that either Entire site or Homepage / Frontpage is selected. Follow this link to know more about adding featured slider on your website. Let me know if you need further assistance.

    Regards,
    Tikaram

    November 16, 2017 at 5:55 am #126156
    Jonathan
    Participant

    Thank you very much for your answer but of course Homepage is selected, i’ve tested with all setting…

    I don’t know why but the featured Slider is enable, on the entire site but i can’t see it on my web site..

    Really don’t understand what happen

    November 16, 2017 at 5:57 am #126157
    tikaram
    Keymaster

    Hello Jonathan,

    Can you please post in your site URL so that I can test your site.

    Regards,
    Tikaram

    November 16, 2017 at 6:15 am #126165
    Jonathan
    Participant

    I just reseted all setting beacause i was lost, but the featured slider demo enable home page/entire site is not there yet…

    I don’t konw what happened, it’s a big problem for me, i don’t know why… There is an issue? A proble with the site?

    Help me please

    November 16, 2017 at 6:17 am #126167
    tikaram
    Keymaster

    @jobenzacar : Can you please post in your website URL?

    Regards,
    Tikaram

    November 16, 2017 at 6:17 am #126168
    Jonathan
    Participant

    http://www.parosticks.fr

    Do you want my password to access in my dashboard?

    User : parosticks

    Password: Jbe@2017!

    November 16, 2017 at 6:33 am #126171
    tikaram
    Keymaster

    @jobenzacar : You are using an older version of theme. Please update your theme to the latest version.

    Regards,
    Tikaram

    November 16, 2017 at 6:34 am #126172
    Jonathan
    Participant

    I’ve taken off the maintenance mode, have you seen what’s wrong?

    Thanks a lot!

    November 16, 2017 at 6:37 am #126173
    Jonathan
    Participant

    I can’t update anything, when i go to Appearance => Thème I see no update for parralax pro…

    Check it you’ll see!

    November 16, 2017 at 6:38 am #126174
    Jonathan
    Participant

    How can i update it if i can’t see the update process in my dash board?

    November 16, 2017 at 6:42 am #126179
    tikaram
    Keymaster

    You’ll need to first download the theme from https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module.
    https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/theme-instructions/parallax-frame-pro/#updating

    Regards,
    Tikaram

    November 16, 2017 at 6:47 am #126184
    Jonathan
    Participant

    Thank you very much Tikaram!

    I’ll come back to you if there something wrong!

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