Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #307576
    kidztse
    Participant

    Hello,

    I really love this theme and added an mp4 for the hero section background. All works well except it is not playing on mobile. I searched all night trying to fix this problem but it is just not working.

    I tried to add a quick script type=”…” :  … video.setAttribute(“muted”,true) , cannot reach the video’s attribute.

    Apparently, I have to add video.play(), or make the users interact at least once to make it play, but not sure how to do it.

    Highly appreciated your help.

    Thank you.

    #307586
    tikaram
    Participant

    @kidztse : Can you please post in your site URL so that I can check for the issue.

    Regards,
    Tikaram

    #307587
    kidztse
    Participant

    Hi Tikaram, of course, here is my site:

    https://huanxie.fr/

    It seems I cannot get #wp-custom-header-video by JS. Too strange.

    Thanks.

    #307589
    Sakin
    Keymaster

    @kidztse: That is disabled by the WordPress core and you need a plugin to enable it. For better control of the Video, you can purchase and install the Header Enhancement Pro plugin from https://catchplugins.com/plugins/header-enhancement-pro/ or you can download the free version from https://catchplugins.com/plugins/header-enhancement/

    #307596
    kidztse
    Participant

    Hello Sakin,

    Now it works fine.

    Thank you.

    #307602
    Sakin
    Keymaster

    Hello kidztse,

    Thanks for using the Scapeshot theme. Nice to hear back from you and glad that my support worked on your website. If it’s not too much trouble, I have a quick request: could you please leave an honest review? https://wordpress.org/support/theme/scapeshot/reviews/#new-post . Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated.

    Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know.

    Have a good day! 🙂

    Regards,
    Sakin

Viewing 6 posts - 1 through 6 (of 6 total)
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