Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #151113
    MJKelleher
    Participant

    I’m trying to install this theme. Following the instructions, when I go to the Customize page, it’s blank.

    Blank customize page

    Switching to other themes, I can access all the options. Any idea where I’m going wrong?

    mj

    #151131
    sapana
    Participant

    @mjkelleher
    Please try to do the fresh installation of the theme again and let me know if any issue occurs.

    Kind Regards,
    Sapana

    #151169
    MJKelleher
    Participant

    I deleted the original theme files from the host, re-downloaded the theme from your website, uploaded the new files by FTP to the host, activated the theme using the new files. Same result – can’t customize.

    mj

    #151191
    sapana
    Participant

    @mjkelleher

    Please try to deactivate all the plugins and check if this resolves the issue.

    Kind Regards,
    Sapana

    #151248
    MJKelleher
    Participant

    @sapana

    I’ve deactivated all the plugins. This did not resolve the issue, I still can’t customize the site.

    Regards,

    mj

    #151391
    sapana
    Participant

    @mjkelleher:
    I checked your site and Customize page is working perfectly, you can look at screenshot.
    Screenshot

    Kind Regards,
    Sapana

    #151430
    MJKelleher
    Participant

    Thanks, Sapana. I did a browser reset, the page finally came in. I appreciate your help.

    Regards,

    mj

    #151488
    sapana
    Participant

    @mjkelleher:
    Hello,
    I hope I was able to resolve your issue. If it’s not too much trouble,
    I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/fabulous-fluid/reviews/#new-post
    Your review will help others know what to expect when they’re looking
    for the support I offer. Even a sentence or two would be hugely appreciated.

    Thanks, and if there’s anything else at all that I can do to
    help,don’t hesitate to let me know.

    Kind Regards,
    Sapana

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Customize not available’ is closed to new replies.