August 6, 2018 at 4:27 pm #151113
I’m trying to install this theme. Following the instructions, when I go to the Customize page, it’s blank.
Switching to other themes, I can access all the options. Any idea where I’m going wrong?
mjAugust 6, 2018 at 11:50 pm #151131
Please try to do the fresh installation of the theme again and let me know if any issue occurs.
SapanaAugust 7, 2018 at 10:28 am #151169
I deleted the original theme files from the host, re-downloaded the theme from your website, uploaded the new files by FTP to the host, activated the theme using the new files. Same result – can’t customize.
mjAugust 7, 2018 at 11:52 pm #151191
Please try to deactivate all the plugins and check if this resolves the issue.
SapanaAugust 8, 2018 at 10:26 pm #151248
I’ve deactivated all the plugins. This did not resolve the issue, I still can’t customize the site.
mjAugust 10, 2018 at 12:40 am #151391August 10, 2018 at 12:34 pm #151430
Thanks, Sapana. I did a browser reset, the page finally came in. I appreciate your help.
mjAugust 12, 2018 at 11:43 pm #151488
I hope I was able to resolve your issue. If it’s not too much trouble,
I have a quick request: could you please leave an honest review?
Your review will help others know what to expect when they’re looking
for the support I offer. Even a sentence or two would be hugely appreciated.
Thanks, and if there’s anything else at all that I can do to
help,don’t hesitate to let me know.
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