[Kevin]

I have been using Catch Everest Pro for more than two years. My current system configuration is detailed below.

Over the last few years, I have noticed that occasionally when I try to customise the colours or featured slider, for example, in the theme, my browser hangs. The only solution is to shut down the browser and re-login to my website.

Yesterday (14 October 2022), I tried adjusting the featured slider’s transition delay and length. I selected ‘zero’ for both. This caused my website to hang completely. This was not resolved by shutting down my local browser – it caused a hang of the website on the host server.

I was unable to log into my website from anywhere. I tried two computers and two phones. I also tried logging in from my phone over the 4G network to rule out my local router. I also asked my son to look at my website from his home. All showed a hung website with no ability to log in.

I called my hosting company and spent 1.5 hours on the phone with them. The call agent was unable to fix the problem.

I managed to fix the problem myself in the following way:

1. I opened my Edge browser in private mode
2. This allowed me to log into my website. Once in, I found I could edit any part of it, provided the website itself was not displayed on my computer. Each time I tried customising the theme, which displays the website, my browser hung, and I had to start again
3. My solution was to change my theme to the non-pro version of catch Everest. This enabled me to customise the theme and change the featured slider transition settings to anything but zero
4. In switching back to the pro version, I found the problem had been resolved

In conclusion – there seems to be a bug in the Catch Everest Pro theme that intermittently hangs a browser when certain aspects are changed (colours, for example) and catastrophically hangs the hosted website when the featured slider transition settings are set to zero (it worked ok when I changed to the non-pro version). I would imagine the two issues are related. Please also note that the intermittent hang described above has occurred since I started using the theme. It is, therefore, not associated with the recent updates of Windows or Edge.

Can anyone advise on this issue, please?

• Dell XPS desktop – Intel Core i7-10700 CPU
• Microsoft Edge version 106.0.1370.42 (Official Build) (64-bit)
• Windows 11 Home version 22H2
• WordPress 6.0.2
• Catch Everest Pro – 4.5.2

[tikaram]

@kevifishoutlook-com : I will check for the issue and get back to you soon. Sorry for the inconvenience caused.

Regards,
Tikaram

[tikaram]

@kevifishoutlook-com : I will contact you shortly.

Regards,
Tikaram

[Kevin]

my website is http://www.chemistrybook.co.uk

All widgets etc are up to date.

[Author]

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