Viewing 12 posts - 21 through 32 (of 32 total)
  • Author
    Posts
  • #302294
    Skandha
    Participant

    @tampalionel: Hello there,

    Can you please let me know what End Date you have set the countdown to so that I can check at my end?

    Kind Regards,
    Skandh

    #302338
    Lionel Lowry
    Participant

    When I set it correctly is works for a while and then drift takes place.  I think your seconds are faster than actual seconds so that the clock is working too fast.

    The end date should be May 21, 2022 at 2:30 pm

    The last time I got it to work for a little bit I had to set it to end at May 21, 2022 at 6:02 pm (so that the clock would be accurate for 2:30 pm)

    It is not correct any more but is still set on 6:02 pm

    #302428
    Lionel Lowry
    Participant

    I just set the clock to 6:13 pm to make it act like I set it for 2:30 pm.

    This was after today’s update.

    please fix this

    #302417
    Lionel Lowry
    Participant

    THE CLOCK IS NOT ACCURATE

    So I just set the end-time to 3:45 pm – over the last day or so the clock drifted to where it was ten minutes off.

    I had to set it to 3:45 pm for the display to be correct for the desired actual time of 2:30 pm. L

    I bought this theme because I love the Countdown Clock. It should work and keep accurate time.

    The clock does not stay set to the correct time. The longer the period of time is from when you set it, the worse it drifts off.

    Please fix this. This is our wedding website and it means a lot to us.  It takes away a bit to have it not working correctly.

    thank you

    #302449
    Skandha
    Participant

    @tampalionel: Hello there,

    We have finally fixed the countdown issue and an update will be out anytime soon. I will let you know when the update is released. Sorry for the inconvenience caused.

    Kind Regards,
    Skandh

    #302492
    Skandha
    Participant

    @tampalionel: Hello there,

    The update has been released. Please update the theme to the latest version and let me know if the countdown works correctly now.

    Kind Regards,
    Skandha

    #302807
    PZacchia
    Participant

    Great news Skandha!

    Question: how to update the theme to the latest version? I can’t find the option in WP.

    #302840
    Skandha
    Participant

    @pzacchia: Hello there,

    If you have activated theme your license key you can 

    Go to => Dashboard => Updates =>  Theme section => Catch Wedding Pro => Check and Click on Update Themes.

    If you haven’t activated your license you can find the license key on your Catch Themes My Account page.

    Then,

    Go to => Dashboard => Appearance => About Theme => License Tab => Enter the License Key => Save Changes => Activate License.

    Let me know if you are still having any issues updating the theme.
    Kind Regards,
    Skandha

    #302870
    PZacchia
    Participant

    Hello @Skandha,

    thank you so much!!! My problem was indeed that I had not activated my license.

    I can confirm that the countdown now works beautifully as intended.

    Cheers!

    #302889
    Skandha
    Participant

    @pzacchia: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-wedding/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a great weekend! 🙂

    Kind Regards,
    Skandha

     

    #303792
    PZacchia
    Participant

    Done! I am sure you can always help me with the most recent issue I had (please see the latest thread).

    #303819
    Skandha
    Participant

    @pzacchia: Hello there,

    I have replied to your recent issue.
    https://catchthemes.com/support-forum/topic/date-language-in-the-story-section/

    Kind Regards,
    Skandha

Viewing 12 posts - 21 through 32 (of 32 total)
  • You must be logged in to reply to this topic.