June 4, 2013 at 12:55 am #9879cfreshMember
So I saw that there was an update for the catchboxpro theme. I looked through my emails and found my download link from when I purchased catchboxpro. I clicked it and it said invalid download and then I went to the homepage. I checked my account dashboard and nothing is there to download. How can I get the latest version of the theme I purchased?June 5, 2013 at 4:36 pm #9944June 9, 2013 at 11:27 am #10177cromlechenterpriseMember
Hey there, I also cannot update the catchboxpro theme from my account. When I log into my account there is no available download. Thanks in advance for your support.June 9, 2013 at 2:33 pm #10186June 9, 2013 at 4:29 pm #10211cromlechenterpriseMember
Thanks, all up to date and much appreciated for the quick response.June 9, 2013 at 4:38 pm #10212June 10, 2013 at 1:23 am #10244eipmailMember
I’m having the same problem with my account and the Simple Catch Pro theme. It says there is an update but there’s no file and no way for me to update.June 10, 2013 at 9:40 am #10258lasleymMember
I would like to exo eipmail’s concern. I too have been told there is an update for Simple Catch Pro but cannot find it under my account.
Thank you.June 10, 2013 at 3:15 pm #10271June 12, 2013 at 8:08 pm #10374stuMember
I received my confirmation email with my download link. When I click on the link, it says the download is invalid. Can I get a new link?June 12, 2013 at 8:34 pm #10376June 19, 2013 at 12:14 pm #10725PeterParticipant
Hi Sakin I have no download links of my paid themes in my account control panel / dashboard. ( should be CBpro mustang and everest), I also contacted one of my colleagues who I referred CT’s to ( they have some paid themes too) and he has no access to updates in his account either. Is there a issue with our accounts status, my oldest theme was march 2013, so not up for renewal yet. Please advise, thanks PeteJune 19, 2013 at 1:20 pm #10727
@Peter: Yes there were major changes in the theme subscription. We changed all subscription to auto expire. So, that no one will be charged for auto renewal. Now, all the subscription is manual renewal. In this process, few account has been conflicted with the new system. So, you have to contact our sales team to restore it for your at http://catchthemes.com/contact-us/
Sorry all for the trouble.June 20, 2013 at 4:04 pm #10757josedebenidormParticipant
Hey there, I also cannot update the catchboxpro theme from my account. When I log into my account there is no available download. Thanks in advance for your support.June 20, 2013 at 11:05 pm #10783June 22, 2013 at 8:15 am #10834EpicDreamerParticipant
Hello, same problem as above: I can’t update Catch Box Pro. There is no link on my account page. username is [email protected] Thanks!June 22, 2013 at 8:24 pm #10849June 22, 2013 at 8:30 pm #10850EpicDreamerParticipant
Thanks Sakin. It was fixed by Sangeeta in the sales dept.June 22, 2013 at 9:01 pm #10859
@EpicDreamer: Nice. Yes you should directly contact sales for any account issues. Thanks.June 25, 2013 at 2:52 am #10965sross00Member
I never received an e-mail to download Catch Mustang.
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