- This topic has 37 replies, 17 voices, and was last updated 9 years, 4 months ago by
Sakin.
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AuthorPosts
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June 25, 2013 at 10:18 am #10973
Sakin
Keymaster@sross00: Sometime, email might land to your spam or junk folder in your email. So, check their first. I see that you have cancelled your purchase. That is why it is not showing download. I have just created new one for you.
June 26, 2013 at 9:22 pm #11042sross00
MemberThank you, Sakin. I appreciate your help. I received the e-mail to download Catch Mustang. It just took a little longer than expected.
July 9, 2013 at 9:09 am #11584kat_hello
MemberHeya, I can’t find the updated zip to download from my account for Catch Everest Pro. Can you supply me with the link?
July 9, 2013 at 10:49 am #11589Sakin
Keymaster@kat_hello: I have restore your account. Now you should be able to download it from your account at http://catchthemes.com/my-account/. If you still have issue, then you can contact to our sales and account directly at http://catchthemes.com/contact-us/
July 15, 2013 at 10:41 pm #11854illibo
MemberHi, I have the same problem, I cant download the new Simple Catch Pro 2.2 theme
July 15, 2013 at 11:57 pm #11866Sakin
Keymaster@illibo: I have restore your account. Now you should be able to download it from your account at http://catchthemes.com/my-account/. If you still have issue, then you can contact to our sales and account directly at http://catchthemes.com/contact-us/
August 1, 2013 at 8:22 am #12642lilatrejo
Memberme too. catch everest pro. no response from sales yet.
August 1, 2013 at 10:56 pm #12669Sakin
Keymaster@lilatrejo: You will get it soon. Let me know if you still have problem.
August 13, 2013 at 7:48 pm #13128Fl0W
Participantsame problem here, can’t download the new update and also i can’t send you a support ticket!?
please fix.. thanks
August 13, 2013 at 9:38 pm #13140Sakin
Keymaster@Fl0W: I just check in your account with sales and see that you have cancelled the theme. Please don’t click on cancel from next time. I have just created new order. Now you should be able to login and download the theme.
August 24, 2013 at 10:13 pm #13638prius4f
ParticipantCAN’T DOWNLOAD THEME. NO OPTION AVAILABLE. NOT FIXED.
August 24, 2013 at 10:48 pm #13644Sakin
Keymaster@prius4f: I have restore your account. Now you should be able to download it from your account at http://catchthemes.com/my-account/. If you still have issue, then you can contact to our sales and account directly at http://catchthemes.com/contact-us/
August 25, 2013 at 10:49 pm #13689prius4f
ParticipantDoes this mean whenever there is an update, we have to request an account restore???? Is it possible to simply leave my account in a working state?
August 26, 2013 at 12:03 am #13693Sakin
Keymaster@prius4f: No you don’t have to request to restore every time. Your account has been fixed.
August 27, 2013 at 9:28 pm #13778spenchase
ParticipantHi, Sakin. I’m having the same problem with my account and the Simple Catch Pro theme. It says there is an update but there’s no file and no way for me to update.
Jacqueline Spence
August 27, 2013 at 9:59 pm #13783Sakin
Keymaster@spenchase: Please check in with our Sales as when I check in your account, it’s fine.
July 26, 2014 at 4:07 pm #41487suzanne
MemberHello
I purchased SimpleCatchPro some time ago, but because it didn’t work with what I wanted my website to do back then, never used it and ‘retired’ it.
I’ve got another website which I want to use it on but I cannot find the link to download the theme again. Please advise.July 27, 2014 at 12:35 am #41499Sakin
Keymaster@illibo: Please contact sales and account directly at http://catchthemes.com/contact-us/ for your access and sales related issues.
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