Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #271150
    btcbtc
    Participant

    There must be some type of error. I have two licenses for this theme (one is showing as active, one is showing as not active BUT they are both good until May of 2021.

    I can’t do anything. My site keeps saying the license isn’t active, it won’t let me post it, it won’t let me do any upgrade. If I go into my account, it says I have valid licenses (which I do). It won’t let me go into my theme itself to enter a registration because it says I am not authorized.

    I have no idea what happened (and I am running and able to work on my site just fine) but what the heck is going on?

    Thank you.

    Bruce

    #271194
    tikaram
    Keymaster

    @btcbtc: I will contact the sales team regarding the issue and let you know soon.

    Regards,
    Tikaram

    #271223
    btcbtc
    Participant

    Thank you.

Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Can someone help with my theme upgrade, please?’ is closed to new replies.