Viewing 8 posts - 1 through 8 (of 8 total)
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  • #295551
    pesi
    Participant

    I have the Adonis (free) theme installed but am hesitating to purchase the pro version b’cos its responsiveness is just not working.

    In fact, on mobile devices like my smartphone, the header images do not even show(?)

    I asked for support but the issue is just not being addressed.

    Check out my site at: https://mediastreams.ca using any smartphone and you can see what I mean.

    #295572
    Skandha
    Keymaster

    @pesi: Hello there,

    Please remove the Additional CSS code you have added for video and

    Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

    .custom-header-media video {
    object-fit: revert;
    }

    Regarding the video not working on mobile devices it is a default WordPress feature and you will need to use our Header Enhancement Plugin to make the header video play even on mobile devices.

    I am not able to access you wp-admin of your site anymore.

    Let me know if this works out

    Kind Regards,

    Skandha

    #295627
    pesi
    Participant

    On adding that code I now get white bars on both sides of the video background (on desktop) – see https://mediastreams.ca

    Also, are you sure about: “video not working on mobile devices it is a default WordPress feature”

    On my other websites using other themes, I have the headers and videos responsive perfectly. For some reason, it is only not happening with your Adonis theme.

    I have created an admin user for you – I will send you the login details separately.

    Thanks

    #295685
    pesi
    Participant

    One more thing – with the Header Enhancement plugin active, the frontpage video does not autoplay – it shows a blank screen until the play button is clicked.

    Currently I have deactivated the plugin.

    #295684
    pesi
    Participant

    I even tried adding your Header Enhancement plugin on my site at https://mediastreams.ca but it has no effect at all. In fact the frontpage video background does not even play on a mobile phone. Also the header images are still not responsive and are hugely enlarged when viewed on a mobile.

    #296341
    Skandha
    Keymaster

    @pesi: Hello there,

    The Header Video plays sounds but does not autoplay with the free version of the Header Enhancement Plugin. The option to toggle between Play Sound and Autoplay is only available in the pro version of the plugin.

    I checked your site and you seem to have used another plugin for the Video on the homepage.

    Kind Regards,

    Skandha

    #297712
    bloodflowenhancer2
    Participant

    these solutions are not working

    #297787
    Skandha
    Keymaster

    @bloodflowenhancer2: Hello there,

    Please post in your site URL and elaborate the issue you are having.

    Kind Regards,
    Skandha

Viewing 8 posts - 1 through 8 (of 8 total)
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