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  • September 26, 2024 at 12:18 am #337560
    butlergroup
    Participant

    WordPress version: 6.6.2

    BizBoost theme version: 2.0

    Description of issue: when the “Editor” link is clicked under the “Appearance” drop-down menu, the Editor no longer loads. A progress bar displays, but never completes. Are any other users of this theme having this issue? Is the Catch Themes support team aware of the problem?

    September 26, 2024 at 12:26 am #337562
    sujapati
    Keymaster

    @bultergroup:

    Thank you for bringing this to our attention. We’ve thoroughly tested the ‘Editor’ feature and can confirm that everything is functioning properly on our end. It’s possible that a plugin may be causing a conflict. Could you please try deactivating your plugins temporarily and check if the issue resolves?

    Please don’t hesitate to reach out if you continue experiencing any difficulties, we’d be happy to assist you further.

    Kind Regards,
    Sujapati

    September 26, 2024 at 2:58 pm #337582
    butlergroup
    Participant

    I deactivated all plugins on the site in question and attempted to access the Editor again with Firefox after clearing all history/cache/cookies, and the Editor still won’t load. What else would you suggest?

    September 27, 2024 at 12:58 am #337588
    sujapati
    Keymaster

    @butlergroup: We’re sorry for the inconvenience you’re facing. We’ve tested the editor on various browsers and systems, and the Editor is easily accessible as expected. It seems there may be an issue specific to your site. We will be in touch via email shortly to investigate further.

    Kind Regards,
    Sujapati

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