Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • July 3, 2023 at 4:18 am #320002
    Abrontan
    Member

    I have purchased a theme and received the license key. I have executed all the steps, but by customizing, still I see the Green Button (Upgrade Now). Why do I see that?

    I can send you the screenshot I made.

     

    July 3, 2023 at 12:25 pm #320039
    tikaram
    Participant

    @abrontan : If you find the Green Button ( Upgrade Now ) it means you still have the free version of the theme activated on your site. Download the Pro version of the theme from your my-account section and upload the pro version of the theme and activate it. If you are still having issues please let me know.

    Regards,
    Tikaram

    July 4, 2023 at 1:53 am #320070
    Abrontan
    Member

    Dear Tikram,

    Thank you indeed for your response.

    1- I already downloaded the pro version (photofocus-pro.5.4), and uploaded the zip version.
    2- I activated the licence key and updated that too.
    3- I checked the File manager of my Host and the pro version is also there.

    I am still having the problem (please find the attached file (the screen shot)

    Regards,

    Manouchehr
    http://www.abrontan.net

    July 4, 2023 at 12:36 pm #320126
    tikaram
    Participant

    @abrontan : I checked your site and it looks like you are still using the free version of the theme which is PhotoFocus Light. Can you please login to your WordPress admin section and check which theme is active. You will need to activate the Pro version of the theme from the admin section. Let me know if you are still having issues.

    Regards,
    Tikaram

    July 6, 2023 at 6:04 am #320297
    Abrontan
    Member

    Dear Tikaram, It is about PhotoFocus light. You wrote me that you did it, but still the Green Button is there. Please help me and solve this issue. Thank you very much! I appreciate it!

     

    July 6, 2023 at 7:30 am #320306
    Abrontan
    Member

    I apologize for the misunderstanding about the PhotoFocus light. When I purchased PhotoFocus Pro, I thought I would be able to use it for all themes. It was my fault, and please forgive me. Would you like to please fix the issue? I appreciate it very much!

     

    July 7, 2023 at 2:33 am #320360
    Abrontan
    Member

    Dear Tikaram, are you getting my messages and emails?

    I need your support immediately.

    Thank you!

     

    July 7, 2023 at 2:48 am #320365
    tikaram
    Participant

    @abrontan : The free version of the theme is PhotoFocus Light and when you upgrade to the Pro version of the theme you will get a new theme PhotoFocus Pro. when you upgrade from free to pro you will use the Pro version and you do not need to use or activate the free version. when you activate the free version of the theme the Upgrade Now button will always be there and it will not be removed regardless of having the Pro version of the theme. When you upgrade you are supposed to use PhotoFocus Pro and not PhotoFocus Light. Hope this clears your confusion. Please let me know if you need any further assistance regarding the theme.

    Regards,
    Tikaram

    July 7, 2023 at 2:55 am #320368
    Abrontan
    Member

    Thank you, dear Tikaram, for your fast reaction.

    I do understand it now. Would you like please activate my Photofocus Pro? Yesterday you did it and by mistake, I changed it to Photofocus Light. It was my fault. I apologize for the trouble. I appreciate your help very much.

    I need my website for some film festivals immediately.

    Dhan’yavāda!

    Regards,

    Manouchehr

     

    July 7, 2023 at 4:15 am #320376
    Abrontan
    Member

    I have deleted the PhotoFocus Light and I need your assistance to activate the Pro version of PhotoFocus Pro. Yesterday I sent you the password and you have access to my WP-Admin.

    Thank you!

    Regards,

    Manouchehr

     

    July 7, 2023 at 5:10 am #320378
    Abrontan
    Member

    Dear Tikaram, I have tried everything but it is not working. Please help me fix the issue.

    Thank you!

     

    July 7, 2023 at 9:12 am #320394
    Abrontan
    Member

    Dear Tikaram, I am aware that you are very busy, but in my case, if you are not able to help me with the Green Button (Upgrade Now), please tell me directly. In that case, I will claim my money back. I feel that you are ignoring my messages and there is no proper support from Catch.

    You wrote me: “Please let me know if you need any further assistance regarding the theme.”

    I asked you three times for your assistance, but you ignore my messages.

     

     

    July 7, 2023 at 1:40 pm #320405
    tikaram
    Participant

    @abrontan : The Pro version of the theme has been activated on your site. All you need to do is enable the desired sections and customize the site based on your requirement. Let me know if you have any more theme related question. I will be happy to answer your queries.

    Regards,
    Tikaram

    July 8, 2023 at 4:11 am #320443
    Abrontan
    Member

    Thank you very much for your nice work.

    Regards,

    Manouchehr Abrontan

     

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