Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 18, 2021 at 1:09 am #277103
    Joe
    Participant

    I recently worked over my website http://www.silverstarimmigration.net. On my desktop, everything works fine (including the appearance of the links). When I browse the website on a mobile phone the links on the menu are in a strange format.

    For instance: The menu item is https://silverstarimmigration.net/immigration
    On the mobile phone it shows: https://silverstarimmigration.net/Menu#https://silverstarimmigration.net/immigration

    which causes a 404 error on the mobile phone. I tried all and everything but I cannot solve this issue myself. I would appreciate any tips on how to solve it. Thanks.

    March 18, 2021 at 1:53 am #277156
    Sakin
    Keymaster

    @joed: I just check your site and see that you are using an old version 3.4.1 of the Catch Mustang. This issue was fixed on version 3.8. Please update to the latest version and the menu issue will be solved.

    Also, after the update please clear your browser cache and check it.
    You might need to clear your mobile cache as well. In IOS devices you can go to “Settings => Safari” and then “Clear History and Website Data”.

    March 18, 2021 at 12:24 pm #277203
    Joe
    Participant

    Thank you. So, you want me to buy the most recent version of the Catch Mustang theme even though it worked before with my other website (I didn’t have these issues there) at a higher price I originally paid for the theme itself? I would consider buying it if there was a discount for existing customers, that would only be fair to say the least.

    March 19, 2021 at 2:13 am #277261
    Sakin
    Keymaster

    @joed: I will ask our sales team to contact you. Thanks.

    March 21, 2021 at 12:32 pm #277460
    Joe
    Participant

    So, I purchased v3.8 and updated the theme on my website. Unfortunately, the menu doesn’t work properly, if you please have a look at http://www.silverstarimmigration.net

    The primary menu doesn’t appear as it should.

    March 21, 2021 at 2:49 pm #277470
    Sakin
    Keymaster

    Hello Joe,

    Thanks for the update and I check your site on both iPhone and Android and it’s working fine now. Can you clear your cache and check it.

    March 21, 2021 at 7:56 pm #277477
    Joe
    Participant

    Thanks, it was on my desktop but it now works fine once I cleared the cache.

    March 22, 2021 at 12:51 am #277515
    Sakin
    Keymaster

    Thanks for the confirmation. Closing this topic now.

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Menu issues on mobile browsers cause a 404 error’ is closed to new replies.