- This topic has 14 replies, 2 voices, and was last updated 3 years, 6 months ago by Benjo3.
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AuthorPosts
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March 5, 2021 at 3:23 am #275886Benjo3Participant
Hey,
I have just recognized that the mobile theme version does not work properly anymore.
This is how it looks like:
The website: prudentwater.com
I have not changed anything or installed another plugin recently.
Might you have some explanation for that?
Best Regards,
Ben
March 5, 2021 at 4:00 am #275887SkandhaParticipant@benjo3: Hello Ben,
I checked your site on my phone didn’t find the issue. Can you please let me know on which device you are having the issue? Also try checking the issue on other mobile devices.Kind Regards,
SkandhaMarch 8, 2021 at 6:50 am #276158Benjo3ParticipantHello Skandha,
I have checked it with other devices and it seems to be a problem with my smartphone – I have a Huawei but I do not know why it does not work on my device. Any other page is shown quite normal.
I try to find the issue.
Regards,
Ben
March 9, 2021 at 6:40 am #276289SkandhaParticipant@benjo3: Hello Ben,
Can you try different browsers on your phone and see if the issue is on a particular browser?Kind Regards,
SkandhaMarch 13, 2021 at 9:05 am #276684Benjo3ParticipantHey,
I have tried different browsers on my Huawei and it works with Mozilla Firefox browser. Do you know why it works with Mozilla but not with Chrome?
Regards,
Ben
March 15, 2021 at 6:02 am #276815SkandhaParticipant@benjo3: Hello Ben,
Can you please clearing your Chrome Browser cache and check again?Let me know if the issue persists!
Kind Regards,
SkandhaMarch 18, 2021 at 11:40 am #277197Benjo3ParticipantHey,
I have cleared the cache but it still does not work properly. It is a bit strange because it seems to work on all other devices except for mine with the chrome browser. I guess it has something to do with my smartphone and not with your theme after all.
Kind Regards,
Ben
March 22, 2021 at 10:11 am #277561Benjo3ParticipantHello Skandha,
today my Chrome browser was updated on my Lenovo tablet and now I have the same problem as I have on my smartphone with Chrome. You have never been confronted with the issue so far from another user? I think the issue has something to do with the latest update of Chrome.
Regards,
Ben
March 23, 2021 at 2:36 am #277630SkandhaParticipant@benjo3: Hello Ben,
Can you please attach a screenshot or even a screen video of the issue so that I can look at it?Kind Regards,
SkandhaMarch 24, 2021 at 2:33 am #277670Benjo3ParticipantHello Skandha,
here are two screenshots:
https://prudentwater.com/wp-content/uploads/2021/03/Screenshot_20210323-113232.png
https://prudentwater.com/wp-content/uploads/2021/03/Screenshot_20210323-113247.pngI have tried another theme like Explore and with that it seems to work well without any troubles in connection with mobile Chrome browser.
Kind Regards,
Ben
March 24, 2021 at 2:34 am #277722SkandhaParticipant@benjo3: Hello Ben,
Did you try disabling all the plugins and see if the issue persists?It’s difficult to debug the issue as I cannot replicate it at my end.
Kind Regards,
SkandhaMarch 24, 2021 at 4:45 am #277738Benjo3ParticipantHey,
no I haven’t but as I said I activated another theme and then it did work fine. I now it is very tricky to solve the issue.
Regards
Ben
March 25, 2021 at 5:22 pm #277886Benjo3ParticipantHello Skandha,
since I can not read my latest post anymore, I guess that the problem can not be resolved soon. I just would like to know it so I can make my website work again with another mobile theme.
Many thanks
Regards,
Ben
March 30, 2021 at 5:07 am #278280SkandhaParticipant@benjo3: Hello Ben,
I am afraid the problem cannot be solved as it is not visible to us.Kind Regards,
SkandhaMarch 31, 2021 at 6:59 am #278381Benjo3ParticipantHello Skandha,
many thanks for your help! I know it is a tricky issue and for the mobile version I have installed another theme. Maybe it will work in the future again.
Best Regards,
Ben
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