Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 17, 2020 at 8:17 am #236391
    cox-chuckgmail-com
    Participant

    Firstly, I love the tiger. The photos are great. Unfortunately, it does not fit in with my consulting business, and so I’ve been trying for about a week to get my install to change to a different image. I have followed the instructions in the Theme Instructions as best as I can, however it seems that some of the Customize options are missing for me.

    For example, Under Customize -> Featured Slider -> Slider Options, I only see Enable Slider with a drop down box allowing me to Disable, Homepage, or Entire Site. I currently have it set to Homepage. There are no other options available.

    When I go to the page options, I can see where to put in a Featured Content Image and put it in the Featured Slider, but this seems to have no effect. I have made sure that my image size is exactly 1600×600 pixels.

    Does anyone know how I can resolve this?

    Thank you!

    February 17, 2020 at 9:47 pm #236459
    cox-chuckgmail-com
    Participant

    As a follow up, it is now glaringly apparent that for some reason the slider options that I have available with my Adventurous Pro license are missing. I have activated the installation and it clearly shows that it is activated on both my WP admin page and the Catch Themes site under my account. Further, I have done a complete delete and reinstall of a fresh download of the theme and the problem is still there.

    February 17, 2020 at 10:40 pm #236461
    Skandha
    Participant

    @cox-chuckgmail-com: Hello there,
    Can you please post in your site URL so that I can look into the issue?

    Are you also having issue with activating the license key of the theme?

    Kind Regards,
    Skandha

    February 18, 2020 at 10:43 pm #236578
    cox-chuckgmail-com
    Participant

    Hello,

    coxpacific.com

    I am not having any trouble activating the license key, that went very easily and checks out both on my WP-admin page and at the CatchThemes site.

    Thank you!

    February 19, 2020 at 3:04 am #236608
    Skandha
    Participant

    @cox-chuckgmail-com: Hello there,
    I will need to look into your site to debug the issue. I will contact you shortly by email.

    Kind Regards,
    Skandha

    February 19, 2020 at 4:10 am #236619
    Skandha
    Participant

    @cox-chuckgmail-com: Hello there,
    Your WordPress Address URL and Site Address URL were not matching that is why an error was showing up in the customizer.

    I checked your customizer and the Featured Slider options seems to be showing up fine.
    Please check and let me know if the issue is resolved.

    Kind Regards,
    Skandha

    February 20, 2020 at 5:05 am #236751
    cox-chuckgmail-com
    Participant

    Everything seems to be working now. Thank you!

    What was it that you did to fix it? Just make the WP Address match the Site Address?

    February 20, 2020 at 5:39 am #236755
    Skandha
    Participant

    @cox-chuckgmail-com: Hello there,
    Yes, that was all I did.

    I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/adventurous/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

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