Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • November 26, 2019 at 4:07 pm #227615
    Deborah
    Participant

    I have tried numerous times to download and then upload the plug-in, but I keep getting an “installation failed” error.

    Yes, I used the catch themes plug-in. And I also tried to update without it. Neither method works.

    Please don’t ask me to deactivate all my other plug-ins. Everything else is working fine.

    November 26, 2019 at 10:48 pm #227653
    Skandha
    Participant

    @debgoonan513: Hello there,
    I will need to look into your site to debug the issue. I will contact you shortly by email.

    Kind Regards,
    Skandha

    March 8, 2020 at 9:09 pm #238413
    bowessurnames
    Participant

    I’ve been having the same issue from version 4.9.5.3.

    March 9, 2020 at 12:22 am #238428
    Skandha
    Participant

    @bowessurnames: Hello there,
    Can you please post in your site URL and let me know what error is showing up when you try to update the theme?

    Kind Regards,
    Skandha

    March 9, 2020 at 1:42 pm #238485
    bowessurnames
    Participant

    Thanks. https://bowes.one-name.net/ and

      An error occurred while updating Catch Box Pro: Update package not available.
      Disabling Maintenance mode…
      All updates have been completed.

    Oddly it always says the update was completed despite the error, while my dashboard continues to tell me it wasn’t.

    March 10, 2020 at 1:16 am #238533
    Skandha
    Participant

    @bowessurnames: Hello there,
    To update pro theme you’ll need to first download the theme from your https://catchthemes.com/my-account/ page. Then install Catch Web Tools plugin and activate Catch Updater Module.
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/frequently-asked-questions/#question-update-1

    Let me know if you are still having issues updating the theme.

    Kind Regards,
    Skandha

    March 11, 2020 at 1:34 pm #238706
    bowessurnames
    Participant

    Thanks Skandha. I already had Catch Web Tools installed and with that tip was able to get it updated. All’s well 🙂

    March 12, 2020 at 12:19 am #238752
    Skandha
    Participant

    @bowessurnames: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-box/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    March 12, 2020 at 12:19 pm #238815
    bowessurnames
    Participant

    Sorry Skandha, you have been helpful indeed, but I’m having a terrible time trying to log into WordPress to leave a review. I just fixed my login the other day and now it won’t work again. Grrrr. Will try to get to it later. I’m out of time trying today.

    March 13, 2020 at 3:46 am #238892
    Skandha
    Participant

    @bowessurnames: Never mind, you can leave a review when you are free. Let me know if you have any other issues. Have a great weekend! 🙂

    Kind Regards,
    Skandha

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Unable to install update to 5.1’ is closed to new replies.