Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • September 9, 2019 at 12:57 pm #181728
    Dan
    Participant

    When I update to 7.0 or higher the site breaks and shows errors all over the place, has anyone ran into this issue and how do I fix it as my server is requesting I do so?

    September 9, 2019 at 1:09 pm #181729
    Dan
    Participant

    The site URL is https://cabralracingpromotions.ca/

    September 10, 2019 at 2:33 am #181754
    Skandha
    Participant

    @dano351: Hello there,
    I am using Php 7.3.2 and the theme seems to be working fine. I will need to look into your site to debug the issue.
    For that I will need your WP Admin Credentials. I will contact you shortly by email.

    Please update the php version on your site so that I can debug the issue.

    Kind Regards,
    Skandha

    September 10, 2019 at 8:54 am #181781
    Dan
    Participant

    If you sent that email already can you please resend it as I may have deleted it by accident and I will get you those credentials. I used a plugin to scan the site and it found an issue with one of the plugins for YouTube and I switched that. It mentioned it used ASP which wasn’t supported by PHP 7.0 and higher. Tried to update the PHP file this morning and still the same issues keep having errors on various lines in PHP files throughout the whole site.

    September 11, 2019 at 12:18 am #181808
    Skandha
    Participant

    @dano351: Hello there,
    I have resent you the email.

    Kind Regards,
    Skandha

    September 13, 2019 at 1:00 am #182005
    Skandha
    Participant

    @dano351: Hello there,
    I logged in to your site and your site seems to be running on 5.6.40.
    Can you please update the php version on your site and let me know so that I can look into what errors are showing up?

    Kind Regards,
    Skandha

    September 14, 2019 at 9:37 am #182116
    Dan
    Participant

    I have updated the PHP file to the most current version 7.2, thing is it won’t let you get into the WP login page.

    September 14, 2019 at 9:38 am #182117
    Dan
    Participant

    Says HTTP Error 500. Sites content has also disappeared.

    September 16, 2019 at 1:09 am #182194
    Skandha
    Participant

    @dano351: Hello there,
    Yes, I get the message The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. while trying to login to your site. This is strange as I am running on PHP Version 7.3.2 and seem to have no problem with the theme.
    Can you revert back to earlier PHP version so that I can try debugging the error?

    Kind Regards,
    Skandha

    September 18, 2019 at 9:06 pm #182469
    Dan
    Participant

    Sorry for the delay I will do that right now sir.

    September 18, 2019 at 9:10 pm #182470
    Dan
    Participant

    Good to login now. It’s odd as all my other sites run all the plugins except for that YouTube plugin and they are running 7.2 with no issues.

    September 19, 2019 at 3:33 am #182530
    Skandha
    Participant

    @dano351: Hello there,
    Can you try deactivating all your plugins and then upgrade to latest PHP version to see if this was due to any plugins you are using?

    Kind Regards,
    Skandha

    September 20, 2019 at 8:56 am #182667
    Dan
    Participant

    Deactivated all plugins, updated to PHP 7.2, activated all plugins one by one and all was good. After I went to set-up JetPack again the site went down after going into JetPack and it kicked me out of WordPress back end. My other sites run JetPack and are fine though, strange.

    September 20, 2019 at 8:58 am #182668
    Dan
    Participant

    I have reset the PHP to 5.6 again in case you need to login now.

    September 20, 2019 at 9:03 am #182669
    Dan
    Participant

    I turned off all Jetpack security settings and tried to update to 7.2 PHP but site keeps working but back end does not, kicks me out and has error message; “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions”. So I will set it back to 5.6 PHP right now.

    October 3, 2019 at 11:15 am #185070
    Dan
    Participant

    Have you had time to look any further into my issue?

    October 14, 2019 at 4:34 am #185822
    Skandha
    Participant

    @dano351: Hello there,
    Sorry for the late reply. Our team was on a short vacation.

    Did you check the instructions on your site admin email inbox and was it of any help?

    Kind Regards,
    Skandha

    November 4, 2019 at 9:54 am #224609
    Dan
    Participant

    No help at all.

    December 10, 2019 at 11:21 am #229376
    Dan
    Participant

    My server company updated the site to 7.0 and it worked for a while then all of the sudden broke again just like before. I set it back to 5.6 and it all worked fine again. Getting very frustrated maybe I’ll have to try a new theme.

    December 29, 2019 at 10:52 pm #231356
    Skandha
    Participant

    @dano351: Hello there,
    Did you have this issue after you updated to the latest theme version? I am using PHP version 7.3.2 at my end and the theme seems to be working fine.

    Kind Regards,
    Skandha

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