[Dan]

When I update to 7.0 or higher the site breaks and shows errors all over the place, has anyone ran into this issue and how do I fix it as my server is requesting I do so?

[Dan]

The site URL is https://cabralracingpromotions.ca/

[Skandha]

@dano351: Hello there,
I am using Php 7.3.2 and the theme seems to be working fine. I will need to look into your site to debug the issue.
For that I will need your WP Admin Credentials. I will contact you shortly by email.

Please update the php version on your site so that I can debug the issue.

Kind Regards,
Skandha

[Dan]

If you sent that email already can you please resend it as I may have deleted it by accident and I will get you those credentials. I used a plugin to scan the site and it found an issue with one of the plugins for YouTube and I switched that. It mentioned it used ASP which wasn’t supported by PHP 7.0 and higher. Tried to update the PHP file this morning and still the same issues keep having errors on various lines in PHP files throughout the whole site.

[Skandha]

@dano351: Hello there,
I have resent you the email.

Kind Regards,
Skandha

[Skandha]

@dano351: Hello there,
I logged in to your site and your site seems to be running on 5.6.40.
Can you please update the php version on your site and let me know so that I can look into what errors are showing up?

Kind Regards,
Skandha

[Dan]

I have updated the PHP file to the most current version 7.2, thing is it won’t let you get into the WP login page.

[Dan]

Says HTTP Error 500. Sites content has also disappeared.

[Skandha]

@dano351: Hello there,
Yes, I get the message The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. while trying to login to your site. This is strange as I am running on PHP Version 7.3.2 and seem to have no problem with the theme.
Can you revert back to earlier PHP version so that I can try debugging the error?

Kind Regards,
Skandha

[Dan]

Sorry for the delay I will do that right now sir.

[Dan]

Good to login now. It’s odd as all my other sites run all the plugins except for that YouTube plugin and they are running 7.2 with no issues.

[Skandha]

@dano351: Hello there,
Can you try deactivating all your plugins and then upgrade to latest PHP version to see if this was due to any plugins you are using?

Kind Regards,
Skandha

[Dan]

Deactivated all plugins, updated to PHP 7.2, activated all plugins one by one and all was good. After I went to set-up JetPack again the site went down after going into JetPack and it kicked me out of WordPress back end. My other sites run JetPack and are fine though, strange.

[Dan]

I have reset the PHP to 5.6 again in case you need to login now.

[Dan]

I turned off all Jetpack security settings and tried to update to 7.2 PHP but site keeps working but back end does not, kicks me out and has error message; “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions”. So I will set it back to 5.6 PHP right now.

[Dan]

Have you had time to look any further into my issue?

[Skandha]

@dano351: Hello there,
Sorry for the late reply. Our team was on a short vacation.

Did you check the instructions on your site admin email inbox and was it of any help?

Kind Regards,
Skandha

[Dan]

No help at all.

[Dan]

My server company updated the site to 7.0 and it worked for a while then all of the sudden broke again just like before. I set it back to 5.6 and it all worked fine again. Getting very frustrated maybe I’ll have to try a new theme.

[Skandha]

@dano351: Hello there,
Did you have this issue after you updated to the latest theme version? I am using PHP version 7.3.2 at my end and the theme seems to be working fine.

Kind Regards,
Skandha

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