Theme Customizer Not Working

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago by tikaram.

Viewing 5 posts - 1 through 5 (of 5 total)

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February 12, 2018 at 6:56 am #131531

contentchampion
Participant

Hi There

Since the last WordPress update on Friday the theme customizer is not working on Clean Education Pro.

I have already tried deactivating and reactivating my plugins one by one – but this didn’t work.

I also contacted my host to confirm they were running the right php version (which they are). They also couldn’t find anything on their side to be causing this.

I then deleted and replaced the Clean Education Pro theme and made sure it is the latest version – but this did not work.

When I try another theme such as the default WordPress ones – then I can use the customizer normally.

So this does seem to be a problem with the theme.

Pleaser advise asap.

Kind regards

Loz

February 12, 2018 at 7:16 am #131534

contentchampion
Participant

In addition to my last ticket this error message may help – it appears there is a memory leak in the theme:

[Mon Feb 12 06:11:53.507977 2018] [lsapi:error] [pid 32645:tid 140282619389696] [client 208.100.3.216:51543] [host http://www.contentchampion.com] Backend fatal error: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/content/public_html/wp-includes/plugin.php on line 449\n, referer: https://www.contentchampion.com/wp-admin/themes.php
==========================

February 13, 2018 at 10:51 am #131575

tikaram
Participant

@contentchampion : You have mentioned that you have deactivated plugins one by one but I suggest you to deactivate all plugins and follow this link to know more about plugin conflict with our themes.

Regards,
Tikaram

February 19, 2018 at 1:29 pm #131919

contentchampion
Participant

Hi Tikaram

Here’s where I am with this now:

Clean Education Pro theme activated + zero plugins activated = customiser does not work

Default WordPress theme activated + zero plugins activated = customiser does work

My host has the right php version running so this must surely be a theme error?

Kind regards

Loz

February 20, 2018 at 3:47 am #131954

tikaram
Participant

@contentchampion : I will contact you shortly by email.

Regards,
Tikaram
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