[sujapati]

@roaradvenuretourism:
Thank you so much for your kind words about the theme and letting us know!
We’ve checked the theme and YouTube thumbnails on our server, and everything is working properly on our end. To help us investigate further, could you please share your website URL and any specific page where the issue is appearing?

Regards,
Sujapati

[sujapati]

@jt5150: We have checked on our server, and the YouTube video URL is functioning properly. Please contact the host you mentioned for further investigation.

Regards,
Sujapati

[sujapati]

@bussines-entropy: Thank you for your question. Multilingual features are handled entirely by Polylang, not the theme. Their documentation notes that Full Site Editing is supported in the Pro version. For more detailed guidance, we recommend contacting the Polylang support team directly, as they will be able to provide the most accurate information.

Kind Regards,
Sujapati

[sujapati]

@Jeroen: Thank you for your message, and we sincerely apologize for any inconvenience this may have caused. The issue you’re experiencing with the boxes appearing instead of the arrows is due to the Font Awesome icons not loading properly. To resolve this,  please add the CSS below.

.main-navigation .dropdown-toggle:after, 
.main-navigation .menu-item-has-children > a:after,
.main-navigation .page_item_has_children > a:after, 
.entry-breadcrumbs a:after, .author-link:after, 
#cancel-comment-reply-link:before, 
.custom-header-media .wp-custom-header-video-play:before,
.custom-header-media .wp-custom-header-video-pause:before, 
.post-navigation .nav-previous .nav-subtitle:before, 
.post-navigation .nav-next .nav-subtitle:after, 
.entry-footer .cat-links::before, 
.entry-footer .tags-links::before, 
.comment-metadata > a:before, 
.services-section .post-thumbnail a:after, 
.team-section .post-thumbnail a:after, 
.header-top-left-content li span .mobile-hours:before {
    font-family: 'FontAwesome' !important;

}

Feel free if you have any other theme-related queries.

Regards,
Sujapati

[sujapati]

@Randy: Yes, we have an updated version called Catch Responsive Pro, which includes more advanced features, fresh patterns, additional parts, and new templates for better customization.  Feel free to update to this version.

Kind Regards,
Sujapati

[sujapati]

@aaagg: Thank you for reaching out, and I hope you’re having a great week too! I’m sorry to hear you’re experiencing layout issues on mobile. Could you kindly provide a screenshot of the issue you’re experiencing? Additionally, please share the URL of your site so I can take a closer look and assist you more effectively.

Regards,
Sujapati

[sujapati]

@Randy: Our theme includes Font Awesome version 6.7.2, which may not be fully supported by Elementor at this time. Because of this, some icons might not display correctly . To fix this issue, please add the following CSS to your site:

#feature-slider .cycle-prev::before,
#feature-slider .cycle-next::before,
#logo-section .cycle-prev::before,
#logo-section .cycle-next::before,
#to_top_scrollup,
#scrollup,
.posted-on a::before,
.byline a::before,
.cat-links span+a::before,
.tags-links span+a::before,
.comments-link a::before,
.edit-link a::before,
.fa-collapse:before,
.fa-solid:before,
.fa-brands:before {
    font-family: "FontAwesome" !important;
}
.fa-x-twitter:before {
    content: "\f099";
}
.social-icons .font-awesome {
    display: inline-block;
}
.site .widget_catchresponsive_social_icons a.font-awesome {
    display: inline-flex;
    justify-content: center;
    align-items: center;
} 

Go to Dashboard → Appearance → Customize → Additional CSS.

Paste the provided CSS code into the Additional CSS field, and the issue will be resolved.

Regards,
Sujapati

 

[sujapati]

@Tansenn:  Thank you for bringing this to our attention. We apologize for the inconvenience. We have identified and fixed the issue on our server. An update will be released soon that will resolve this on your end as well. We appreciate your patience and for reporting this issue.

Kind Regards,
Sujapati

[sujapati]

Glad to know that Larissa. Feel free if you have any theme-related queries.

[sujapati]

@Larissa: Thank you for bringing this up. We understand your concern about the dropdown menu. The current setup has the down arrow as the toggle for the sub-menu, while the text itself serves as the link to that respective page.

However, if you prefer to make the entire line clickable to toggle the sub-menu, you can add the following CSS to your site.

#masthead .dropdown-toggle {
    width: 100%;
    text-align: right;
    z-index: 3;
}

Let me know if you need further assistance!

Kind Regards,
Sujapati

[sujapati]

You’re very welcome HansH! Glad it worked for you.

[sujapati]

@HansH: Thank you for bringing this issue to our attention. We’ve successfully identified and fixed the problem, and you’ll be notified soon when the update is available.

In the meantime, to resolve the issue with the hamburger menu, you can add the following CSS to your site:

body .wp-block-navigation__responsive-container-open:not(.always-shown) svg {
    display: block;
}

body .header .wp-block-navigation__responsive-container-open:not(.always-shown) {
    position: static;
    padding: 0;
}

body .wp-block-navigation__responsive-container-open:not(.always-shown):before {
    display: none;
}

If you need any further assistance, feel free to reach out!

Best Regards,
Sujapati

 

[sujapati]

@Tansenn: Thank you for your feedback. I appreciate the heads-up about the custom icon alignment code.
To fix the issues with the social icons’ alignment and the scroll-up icon, please add the following CSS code to your site.

.fa-collapse:before {
    font-family: 'FontAwesome' !important;
}
.social-icons .font-awesome {
    display: inline-block;
}

Kind Regards,
Sujapati

[sujapati]

@HnasH: Seems like the content you are trying to add is complex layouts with JS through custom HTML blocks. Gutenberg doesn’t support interactive JavaScript-based content.  Instead please try adding text contents like paragraph, heading, media and shortcodes and check it again. It should work well.

Regards,
Sujapati

[sujapati]

@HansH: We are a little confused with your screenshot.
https://drive.google.com/file/d/1fh4g2adRi0ZJDOGhL3F8ardImeIKTznM/view?usp=sharing
It shows you are using the Catch Store Pro theme but you have opened ticket for Elevate Biz.  Please check it once.

Regards,
Sujapati

[sujapati]

@HanH: We have reviewed your site and found that all the content is visible, as expected. Has the issue been fixed?

We also noticed that extra empty spaces have been added, possibly to increase the content size. However, this isn’t necessary now that you’ve implemented the CSS we provided. The only issue we found is that the new CSS is being overridden by the default theme’s CSS.

To resolve this, please add the updated CSS below

footer.wp-block-template-part {
    margin-top: auto!important;
}

Kind Regards,
Sujapati

[sujapati]

@HansH: Great, thank you for confirming HansH. Subject Closed.

Regards,
Sujapati

[sujapati]

@HansH: We completely understand your goal of keeping the pages minimal with just the dashboard and minimal explanation. It’s great that you’re looking for a solution that aligns with your vision.

I hope you have a wonderful day too!

Regards,
HansH

[sujapati]

@HansH: The behaviour you’re describing happens because the footer is placed directly after the content in the body. When the content on the page is too short, the footer appears higher up on the screen.

You can try adding the following CSS to your site

html, body {
    height: 100%;
}
.wp-site-blocks {
    display: flex;
    flex-direction: column;
    min-height: 100%;
}
footer.wp-block-template-part {
    margin-top: auto;
    margin-bottom: 0;
}

Note: While we recommend using slightly more content in the body for better layout consistency rather than adding CSS, it’s perfectly normal for the footer to appear higher up the page when there’s less content.

Regards,
Sujapati

 

[sujapati]

@Tansenn: Since you are using elementor, our theme includes Font Awesome version 6.7.2, which may not be fully supported by Elementor at this time. As a result, some icons might not display correctly when using Elementor widgets.

To resolve this issue, you can add the following CSS to your site:Go to Dashboard > Appearance > Customizer > Additional CSS.

Paste the provided CSS code into the Additional CSS field.

.fa-x-twitter:before {
    content: "\f099";
}

#feature-slider .cycle-prev::before,
#feature-slider .cycle-next::before,
#logo-section .cycle-prev::before,
#logo-section .cycle-next::before,
#to_top_scrollup,
#scrollup,
.posted-on a::before,
.byline a::before,
.cat-links span+a::before,
.tags-links span+a::before,
.comments-link a::before,
.edit-link a::before,
.fa-solid:before,
.fa-brands:before {
    font-family: "FontAwesome" !important;
}

This should help ensure the icons display properly.

Regards,
Sujapati

 

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