[sujapati]

@gregallen: The 500/400 error during demo import is usually related to server configuration rather than WordPress itself. Sometimes, hosting firewalls or security plugins may block the demo import request. Please temporarily disable any security plugins if you have and try again.

Additionally,  since you’ve upgraded to PHP 8.3, try switching PHP temporarily to 8.0 or 8.1 to check compatibility issues.

Regards,
Sujapati

[sujapati]

@Marcel: Glad to know that. Please feel free to reach out anytime if you ever need help.

Regards,
Sujapati

[sujapati]

@kodendigital:
Sorry for the inconvenience. As mentioned earlier, we haven’t made any huge changes on the theme that would cause this issue in your theme.

Have you checked with your hosting provider? Since some items are missing in Elementor, we also recommend contacting the Elementor support team. Additionally, this could be caused by a conflict with another plugin.

Regards,
Sujapati

[sujapati]

@gregallen: Thanks for the query. We have conducted the testing on our server and everything is functioning properly. All the files are imported successfully. It might be server issue at your end. Please check it once.

Regards,
Sujapati

[sujapati]

@weasekstudios:
Sorry for the inconvenience. You can download the demo content files from the link given below.

https://github.com/catchthemes/ct-demo-import/tree/master/import-files/rock-star/pro
Please install and activate Catch Themes Demo Import Plugin and import the demo content for your site.

Regards,
Sujapati

[sujapati]

@weasekstudios:
Thanks for choosing our theme. Regarding your query, please note that the Pro demo content cannot be accessed using the free version of the theme. We recommend checking the comparison table available on the theme details page. You can find the link below for your reference.
https://catchthemes.com/themes/rock-star-pro/

Additionally, you can view the demo link of the theme below to explore the available sections. This will help you get an idea of the types of sections and layouts included in the theme.
https://catchthemes.com/demo/rock-star/

Kind Regards,
Suni

[sujapati]

@kodendigital: Sorry for the inconvenience this has caused. What’s your current version, and from which version did you update the theme? We haven’t down many changes to the theme to cause that issue, you can check the changelog at https://catchthemes.com/themes/alchemist/#changelog. Maybe you have an issue with your server. Can you post your site URL here?

Could you please let me know if you have a recent backup of the site from before the theme update?  If you used a plugin for backups, you might be able to restore your theme to an earlier version.

Regarding your navigation, footer, and other customizations, unfortunately, if they were lost after the update, and no backup is available, it may require you to rebuild those elements.

Kind Regards,
Sujapati

• This reply was modified 1 week ago by sujapati.
• This reply was modified 1 week ago by sujapati.
• This reply was modified 1 week ago by sujapati.
• This reply was modified 1 week ago by Sakin.

[sujapati]

@MineKraftProductioin:

Thank you for reaching out. Our theme does not use any shortcodes for animations. Currently, it only supports parallax animation for page sections, not for the content within them.

We are not clear about the type of animation you would like to add to the portfolio section. Could you please clarify your requirement or share your website URL so that we can investigate the issue properly?

Regards,
Sujapati

[sujapati]

@Jay: You’re welcome! I’m so glad to hear everything is fixed!  If you need any more help, don’t hesitate to reach out.
Happy to assist anytime!

Regards,
Sujapati

[sujapati]

@Jay:  We have checked your site and you have used Elementor which is causing the issue.  Our theme includes Font Awesome version 6.7.2, which may not be fully supported by Elementor at this time. Because of this, some icons might not display correctly . To fix this issue, please add the following CSS to your site:

.social-navigation a:before, 
#feature-slider .cycle-prev::before,
#feature-slider .cycle-next::before,
#logo-section .cycle-prev::before,
#logo-section .cycle-next::before,
#to_top_scrollup,
#scrollup,
.posted-on a::before,
.byline a::before,
.cat-links span+a::before,
.tags-links span+a::before,
.comments-link a::before,
.edit-link a::before,
.fa-collapse:before,
.fa-solid:before,
.fa-brands:before,
#promotion-section .button.play-button:before, 
.pagination .prev span:before, 
.pagination .next span:after, 
.gallery-item .gallery-icon a:after, 
.tiled-gallery .tiled-gallery-item a:after, 
.comment-meta .comment-permalink:before, 
.site-header-cart .cart-contents:before, 
.mejs-button button:before, 
.audioman-mejs-container.mejs-container .mejs-button button:before, 
.nav-next .nav-subtitle:after, 
.nav-previous .nav-subtitle:before, 
.cat-links span + a:before, 
.tags-links span + a:before, 
.wp-custom-header-video-button:before, 
.search-toggle:before, .menu-toggle:before, 
.menu-toggle-close:before, 
.main-navigation .menu-item-has-children > a:after, 
.main-navigation .page_item_has_children > a:after,
 .dropdown-toggle:after, .search-submit:before,
 #feature-slider-section .cycle-prev:before, 
#feature-slider-section .cycle-next:before,
 #testimonial-content-section .cycle-prev:before, 
#testimonial-content-section .cycle-next:before, 
.entry-breadcrumbs a:after, 
.comment-reply-title small a:before, #scrollup:before {
    font-family: "FontAwesome" !important;
    font-weight: 900;
}

Go to Dashboard → Appearance → Customize → Additional CSS.

Paste the provided CSS code into the Additional CSS field, and the issue will be resolved.

Best Regards,
Sujapati

[sujapati]

@Jay: Sorry the link you provided is not working. Will you please check it once again?

[sujapati]

@Jay: Sorry the link you provided is not working. Will you please check it once again?

[sujapati]

@Jay: Could you please provide your site URL so we can look into the issue in more detail and offer you an accurate solution?

Regards
Sujapati

[sujapati]

@rdwc: For your first issue, we checked on our server and couldn’t find any problems. The error may be caused by a plugin conflict. Please try deactivating your plugins one by one to identify the cause.

And for second one, we’ve also noticed that error after updating WordPress to version 6.9. Out team is already working on a fix, and you will receive a theme update soon.

Regards,
Sujapati

[sujapati]

@Jay: To add social icons to your menu, follow these steps:

Go to Appearance => Customize => Menus => Social.  Add your social media links, then under Menu locations, check the box for Header Social Menu to display them in the header. Finally, click Publish to save your changes, and your social icons will appear in the header.

Regards,
Sujapati

 

[sujapati]

@jt5150: We have checked on our server, and the YouTube video URL is functioning properly. Please contact the host you mentioned for further investigation.

Regards,
Sujapati

[sujapati]

@bussines-entropy: Thank you for your question. Multilingual features are handled entirely by Polylang, not the theme. Their documentation notes that Full Site Editing is supported in the Pro version. For more detailed guidance, we recommend contacting the Polylang support team directly, as they will be able to provide the most accurate information.

Kind Regards,
Sujapati

[sujapati]

@Jeroen: Thank you for your message, and we sincerely apologize for any inconvenience this may have caused. The issue you’re experiencing with the boxes appearing instead of the arrows is due to the Font Awesome icons not loading properly. To resolve this,  please add the CSS below.

.main-navigation .dropdown-toggle:after, 
.main-navigation .menu-item-has-children > a:after,
.main-navigation .page_item_has_children > a:after, 
.entry-breadcrumbs a:after, .author-link:after, 
#cancel-comment-reply-link:before, 
.custom-header-media .wp-custom-header-video-play:before,
.custom-header-media .wp-custom-header-video-pause:before, 
.post-navigation .nav-previous .nav-subtitle:before, 
.post-navigation .nav-next .nav-subtitle:after, 
.entry-footer .cat-links::before, 
.entry-footer .tags-links::before, 
.comment-metadata > a:before, 
.services-section .post-thumbnail a:after, 
.team-section .post-thumbnail a:after, 
.header-top-left-content li span .mobile-hours:before {
    font-family: 'FontAwesome' !important;

}

Feel free if you have any other theme-related queries.

Regards,
Sujapati

[sujapati]

@Randy: Yes, we have an updated version called Catch Responsive Pro, which includes more advanced features, fresh patterns, additional parts, and new templates for better customization.  Feel free to update to this version.

Kind Regards,
Sujapati

[sujapati]

@aaagg: Thank you for reaching out, and I hope you’re having a great week too! I’m sorry to hear you’re experiencing layout issues on mobile. Could you kindly provide a screenshot of the issue you’re experiencing? Additionally, please share the URL of your site so I can take a closer look and assist you more effectively.

Regards,
Sujapati

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