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Viewing 20 posts - 1 through 20 (of 281 total)
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  • in reply to: external links displays are extremely large #344374
    sujapati
    Keymaster

    @luismarioochoa:

    Thanks for reaching out.

    It looks like you have selected the “No Sidebar: Full Width” template for those pages. Please switch the template to “No Sidebar”, and the content will be displayed within the standard content width.

    You can change this by clicking the “Edit Page” option in the admin bar to open the Site Editor. On the right side, you will find the “Page Attributes” panel, where you can change the page display layout.

    Please refer to the attached screenshot for guidance.

    image

    Feel free if you need any further assistance.

    Regards,
    Sujapati

    in reply to: Image size issue — particularly on mobile #344360
    sujapati
    Keymaster

    @Cindy: Thanks for reaching out.
    Catch Responsive Pro supports responsive images, allowing WordPress to serve an appropriate image size based on the display dimensions. However, the theme does not automatically convert images to WebP or AVIF.
    The PageSpeed warning indicates that the image being served is larger than its displayed size. You can use any free online image optimization tool to convert images to WebP or even compress jpg/png files to reduce their file size.

    Regards,
    Sujapati

     

    in reply to: Header Right Menu issues #344321
    sujapati
    Keymaster

    @Rebecca: Thank you for your query, and we apologize for the inconvenience.

    Currently, we do not have an option to show or hide the Search and Cart icons in the ‘Header Right Menu’. This option is available for the ‘Primary Menu’, as mentioned in the theme documentation.

    However, if you do not need these icons, you can hide them by adding the following CSS:

    .site-header-right-wrapper .secondary-search-wrapper,
    .site-header-right-wrapper .site-header-cart-wrapper {
       display: none;
    }

    Please copy and paste this code into the ‘Additional CSS’  and save the changes.
    We hope this helps. Please let us know if you need any further assistance.

    Regards,
    Sujapati

     

    in reply to: Euphony Blocks Pro causes critical error after activation #344290
    sujapati
    Keymaster

    @Eva: We have updated the theme to resolve the issue. You will receive a notification about the new update soon. Please update the theme to the latest version, and the issue should be resolved.

    Thank you for your patience and understanding.

    Regards,
    Sujapti

    in reply to: Euphony Blocks Pro causes critical error after activation #344263
    sujapati
    Keymaster

    @Eva:
    The function in block-filters.php that you mentioned is working properly without any errors on our server. It is also the same function used in the free version of the theme, which you confirmed is working properly on your site.

    We would therefore suggest checking whether any additional plugins are installed or activated on your site that could be causing a conflict with the Pro version.

    Regards,
    Sujapati

    in reply to: Euphony Blocks Pro causes critical error after activation #344243
    sujapati
    Keymaster

    @Eva: Thank you for bringing this to our attention. Our team is currently looking into the issue and checking the theme and related components to identify the cause of the critical error.

    We will update you shortly.

    Regards,
    Sujapati

    in reply to: Catch Fullscreen Display Issue on Mobile Devices #344221
    sujapati
    Keymaster

    @Alex:
    Thank you for sharing the details. We have checked the Catch Fullscreen theme on our server and tested it across both desktop and smaller screen sizes, including different mobile devices. The fullscreen layout appears to be functioning correctly on our end.

    Could you please share a screenshot or the URL where you are experiencing the issue? If so, please share a screenshot or the URL where you encountered the issue, so we can investigate it in detail.

    Regards,
    Sujapati

    in reply to: Account setup and profile query #344078
    sujapati
    Keymaster

    Hi Clara,

    Thank you for reaching out, and welcome to Catch Themes!

    Yes, you can subscribe to individual forum topics to receive email notifications whenever there are new replies. Simply click the ‘Subscribe’ button on the topic or forum page you’d like to follow. Once subscribed, you’ll receive email notifications for new activity.

    Additionally, when posting a new topic or replying to an existing one, you’ll see a checkbox labeled “Notify me of follow-up replies via email” below the query form. Make sure to check this option so you’ll receive email notifications for any follow-up replies and won’t miss any updates.

    Regards,
    Sunil

    in reply to: Center text in Hero content #344056
    sujapati
    Keymaster

    @Rockpix: Please add the following CSS to align vertically center for the Hero content.

    .hero-content-wrapper .hentry-inner {
        align-items: center;
    }

    Regards,
    Sunil

    in reply to: Mobile Navigation Menu Not Opening Properly #344044
    sujapati
    Keymaster

    @Airport Taxi:

    Thank you for reaching out. We tested your site on multiple devices and browsers, and the mobile navigation menu appears to be working correctly on oure end. The menu opens and functions as expected.
    We would suggest clearing your browser cache and testing the website on another mobile device or browser to see if the issue persists.

    Regards,
    Sujapati

    sujapati
    Keymaster

    @cindy: Glad we got it sorted out. Feel free to reach out anytime if you need any assistance—We are happy to help.

    sujapati
    Keymaster

    @cindy: Sorry for the inconvenience.

    Please navigate to “Customizer => Widgets => Primary Sidebar”. From there, you can edit the sidebar section as needed.

    For your convenience, please refer to the image below for guidance.

    image-3

    image (4)

    Regards,
    Sunil

    in reply to: Question about Catch Essential Widgets #343815
    sujapati
    Keymaster

    @tomdkat: We apologize for the inconvenience you’re experiencing. Our development team is aware of the issue and is currently working on a fix.
    The improvement will be included in an upcoming update. Thank you for your patience and understanding.

    Regards,
    Sujapati

    in reply to: Font and font size of menus and sliders #343424
    sujapati
    Keymaster

    @Marcel: Thanks for the query. You can add metadata manually in your theme by adding the code shown below. However, it is recommended to use a child theme so your changes are not overwritten when the parent theme is updated.

    add_action('wp_head', function () {
        if ( is_front_page() && is_page( 'your-slug' ) ){
            echo '<meta name="keywords" content="homepage">';
        }
    });

    Alternatively, if you are using Catch Web Tools, you can add the meta tag directly from the plugin. Go to “Catch Web Tools => Webmaster Tools” and paste your meta tag in the appropriate field under the Webmaster Tools tab, then save the changes.

    Best Regards,
    Sujapati

    in reply to: Font and font size of menus and sliders #343416
    sujapati
    Keymaster

    Hello @Marcel,

    We’re pleased to hear the issue has been addressed successfully. If you’re enjoying the theme and are satisfied with our support, we’d like to ask a small favor: would you consider leaving us a review?

    https://wordpress.org/support/theme/clean-enterprise/reviews/#new-post

    Your feedback helps others understand the quality of support we provide and assists them in making informed decisions. Even a brief review of a sentence or two would mean a great deal to us. Thank you for your support!

    Kind Regards,
    Sujapati

    in reply to: Font and font size of menus and sliders #343409
    sujapati
    Keymaster

    @Marcel :  Thanks for the  query. To reduce the font size of the top menu on your site, please add the following CSS under Customizer → Additional CSS:

    .site-primary-menu ul li a {
        font-size: 14px;
    }
    

    You can adjust the font size value as needed.

    Regarding the font family for the menus, the menu font does not inherit the font family settings used for content titles or section titles. Instead, it uses the theme’s Default Font Family setting. You can change it from: “Customizer → Theme Options → Font Family Options → Default Font Family ”

    Please refer to the screenshot below for reference.

    image

    As for the Featured Slider, it also uses the same default font family setting mentioned above. Therefore, changing the “Default Font Family” will affect both the menu and the slider text. Please see the screenshot below for more details.

    Please feel free if you need any additional help.

    Regards,
    Sujapati

    in reply to: Generating URLs with the wrong date #343340
    sujapati
    Keymaster

    @Kejraj777:

    We checked your site and found that the post link shows the correct date, while only the featured image URL displays a date one day earlier on hover. This might appear to be generated separately by  an image-related plugin.

    Could you please check whether any image optimization, lazy load, CDN, cache, or thumbnail-related plugins were recently added or updated?

    Regards,
    Sujapati

    in reply to: Generating URLs with the wrong date #343290
    sujapati
    Keymaster

    @Kejraj777:

    This could happen due to the site’s timezone settings.

    Please check your timezone settings under ” Settings => General => Timezone ” in your WordPress dashboard and make sure it matches your local timezone.

    Regards,
    Sujapati

    in reply to: Search Feature in Mobile View #343287
    sujapati
    Keymaster

    @ts997:
    At the moment for the free version of  the Catch Base Free theme does not include a built-in option to display the search icon in the mobile header like the desktop version.
    However, you can achieve this by adding custom CSS to your site. This will allow the search icon to remain visible in the mobile header.  Please add the below CSS to your site.

    @media screen and (max-width: 990px) {
        .nav-primary,
        .nav-header-right,
        .nav-secondary,
        .nav-footer {
            display: block;
            position: static !important;
        }
        .nav-footer,
        .nav-primary .menu {
            display: none;
        }
        #search-toggle {
            position: absolute;
            right: 0;
            top: 14px;
            margin-right: 10px;
        }
        .site {
            position: relative;
        }
        #search-container {
            bottom: auto;
        }
    }

    Regards,
    Sujapati

    in reply to: Subnav items #343285
    sujapati
    Keymaster

    @vrleavitt:

    It looks like the submenu links are inheriting different text colors depending on the parent menu item styling.

    Please go to Edit Site and select the Navigation section in the header. From there, you will find the Styles settings where you can adjust the navigation menu text color and background color or you can reset the color to get the original theme color.

    Please see the attached reference image below for guidance.

    image

    Feel free to let us know if you need any further assistance — we’ll be happy to help.

    Regards,
    Sujapati

Viewing 20 posts - 1 through 20 (of 281 total)