[sujapati]

@Husker:

The Facebook feed appears to be loading partially, but the feed content is not displaying. Could you please check whether the Easy Facebook Likebox plugin is up to date?

Please also clear your website cache and check whether the issue persists. Since this appears to be plugin-related, we recommend contacting the plugin developer for further assistance. The plugin may require an update or a fix to restore the feed functionality.

Regards,
Sujapati

[sujapati]

Hello Husker,

We have already responded to your initial ticket regarding the issue. Please refer to our previous response for further details.

Thank you for your understanding.

Regards,
Sujapati

[sujapati]

@husker:

Thanks for reaching out.

We have checked your website, and the Facebook link on the homepage appears to be working correctly. The linked Facebook page is also loading as expected.

Could you please confirm whether the issue has been resolved on your end? If you are still experiencing any issues, please let us know.

Regards,

Sujapati

[sujapati]

Hello Jamie:

The CSS you provided looks suitable for making the images full-width. However, we recommend testing it on your site to ensure the images display as expected.

If you encounter any issues, please let us know.

Regards,
Sujapati

[sujapati]

Hello Jamieonline:

Thanks for reaching out.

Currently, the theme supports only one Header Media image, which is displayed across the site.

Regarding the page you created with three images, the theme provides a Full Width (Disable Sidebar) template, which allows the content to span the full width of the content wrapper. However, to make the images extend across the entire viewport width, additional CSS is required.

Thank you for your understanding.

Regards,
Sujapati

[sujapati]

@Cindy:

You’re absolutely right. WordPress already uses responsive images through srcset and sizes, allowing the browser to select the appropriate image size without separate desktop and mobile setups.

In this case, PageSpeed is reporting the 1024*819 image because the current sizes attribute indicates the image may occupy the full viewport width (100vw). So, the issue is with the sizing information rather than the lack of responsive-image support.

Regards,
Sujapati

[sujapati]

@luismarioochoa:

Thanks for reaching out.

It looks like you have selected the “No Sidebar: Full Width” template for those pages. Please switch the template to “No Sidebar”, and the content will be displayed within the standard content width.

You can change this by clicking the “Edit Page” option in the admin bar to open the Site Editor. On the right side, you will find the “Page Attributes” panel, where you can change the page display layout.

Please refer to the attached screenshot for guidance.

Feel free if you need any further assistance.

Regards,
Sujapati

[sujapati]

@Cindy: Thanks for reaching out.
Catch Responsive Pro supports responsive images, allowing WordPress to serve an appropriate image size based on the display dimensions. However, the theme does not automatically convert images to WebP or AVIF.
The PageSpeed warning indicates that the image being served is larger than its displayed size. You can use any free online image optimization tool to convert images to WebP or even compress jpg/png files to reduce their file size.

Regards,
Sujapati

 

[sujapati]

@Rebecca: Thank you for your query, and we apologize for the inconvenience.

Currently, we do not have an option to show or hide the Search and Cart icons in the ‘Header Right Menu’. This option is available for the ‘Primary Menu’, as mentioned in the theme documentation.

However, if you do not need these icons, you can hide them by adding the following CSS:

.site-header-right-wrapper .secondary-search-wrapper,
.site-header-right-wrapper .site-header-cart-wrapper {
   display: none;
}

Please copy and paste this code into the ‘Additional CSS’  and save the changes.
We hope this helps. Please let us know if you need any further assistance.

Regards,
Sujapati

 

[sujapati]

@Eva: We have updated the theme to resolve the issue. You will receive a notification about the new update soon. Please update the theme to the latest version, and the issue should be resolved.

Thank you for your patience and understanding.

Regards,
Sujapti

[sujapati]

@Eva:
The function in block-filters.php that you mentioned is working properly without any errors on our server. It is also the same function used in the free version of the theme, which you confirmed is working properly on your site.

We would therefore suggest checking whether any additional plugins are installed or activated on your site that could be causing a conflict with the Pro version.

Regards,
Sujapati

[sujapati]

@Eva: Thank you for bringing this to our attention. Our team is currently looking into the issue and checking the theme and related components to identify the cause of the critical error.

We will update you shortly.

Regards,
Sujapati

[sujapati]

@Alex:
Thank you for sharing the details. We have checked the Catch Fullscreen theme on our server and tested it across both desktop and smaller screen sizes, including different mobile devices. The fullscreen layout appears to be functioning correctly on our end.

Could you please share a screenshot or the URL where you are experiencing the issue? If so, please share a screenshot or the URL where you encountered the issue, so we can investigate it in detail.

Regards,
Sujapati

[sujapati]

Hi Clara,

Thank you for reaching out, and welcome to Catch Themes!

Yes, you can subscribe to individual forum topics to receive email notifications whenever there are new replies. Simply click the ‘Subscribe’ button on the topic or forum page you’d like to follow. Once subscribed, you’ll receive email notifications for new activity.

Additionally, when posting a new topic or replying to an existing one, you’ll see a checkbox labeled “Notify me of follow-up replies via email” below the query form. Make sure to check this option so you’ll receive email notifications for any follow-up replies and won’t miss any updates.

Regards,
Sunil

[sujapati]

@Rockpix: Please add the following CSS to align vertically center for the Hero content.

.hero-content-wrapper .hentry-inner {
    align-items: center;
}

Regards,
Sunil

[sujapati]

@Airport Taxi:

Thank you for reaching out. We tested your site on multiple devices and browsers, and the mobile navigation menu appears to be working correctly on oure end. The menu opens and functions as expected.
We would suggest clearing your browser cache and testing the website on another mobile device or browser to see if the issue persists.

Regards,
Sujapati

[sujapati]

@cindy: Glad we got it sorted out. Feel free to reach out anytime if you need any assistance—We are happy to help.

[sujapati]

@cindy: Sorry for the inconvenience.

Please navigate to “Customizer => Widgets => Primary Sidebar”. From there, you can edit the sidebar section as needed.

For your convenience, please refer to the image below for guidance.

Regards,
Sunil

[sujapati]

@tomdkat: We apologize for the inconvenience you’re experiencing. Our development team is aware of the issue and is currently working on a fix.
The improvement will be included in an upcoming update. Thank you for your patience and understanding.

Regards,
Sujapati

[sujapati]

@Marcel: Thanks for the query. You can add metadata manually in your theme by adding the code shown below. However, it is recommended to use a child theme so your changes are not overwritten when the parent theme is updated.

add_action('wp_head', function () {
    if ( is_front_page() && is_page( 'your-slug' ) ){
        echo '<meta name="keywords" content="homepage">';
    }
});

Alternatively, if you are using Catch Web Tools, you can add the meta tag directly from the plugin. Go to “Catch Web Tools => Webmaster Tools” and paste your meta tag in the appropriate field under the Webmaster Tools tab, then save the changes.

Best Regards,
Sujapati

[Author]

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