[Sakin]

@rodeboy: Thanks, closing this topic now.

[Sakin]

@rodeboy: Sorry, there is no option to change that. If you want custom then please change the type to “Custom” and add your custom title, content and image.

[Sakin]

Hi Richard,

You just have an auto zip extractor on your browser. For Safari browser, go to “Safari => Preferences” and in the “General” tab, uncheck Open “safe” files after downloading. This will stop Safari from automatically unzipping the files and then you can download the zip file.

About the Incompatible Archive zip file when you zip it yourself, it’s WordPress 6.4 issue and will be fixed in WordPress 6.5 soon. You can read about it at https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/.

Regards,
Sakin

[Sakin]

@michelg: For the Query Loop block, you need to match “Max number of words” in the settings with “Excerpt Length (words)” in “Appearance => Customize => Excerpt Options”. It needs to be the same numbers.

[Sakin]

Hello Theodore,

Sorry for the issue.

I just checked your order and see that you renewed the License for Shutter Up Pro which is active on your existing site. You can check your license details on your account at https://catchthemes.com/my-account/. If you want to move your license from one site to another then you can check this https://catchthemes.com/frequently-asked-questions/#question-installation-how-to-move-license-key-from-development-site-to-live-site

I will ask our sales team to check with you about your order.

Regards,
Sakin

[Sakin]

Hi Harry,

Looks like you have a configuration issue with the LiteSpeed Cache plugin. Either you need to consult with them and configure the plugin or you need to clear the cache and reactive the plugin.

Regards,
Sakin

[Sakin]

@michelg: I just checked our website and there is no issue with “continue reading”. On your website, it’s showing “Lire la suite >>”. The link is the title, Lire la suite >>, and the image is working fine.

[Sakin]

Hi Randy,

Yes, that image looks like a virus. So, you need to contact your hosting server support and check for the log where that content got added to your site and remove it. Also, change your website hosting, ftp, and WordPress access.

Also, check this article on “How to Detect & Remove Malware from a WordPress Site” https://jetpack.com/blog/wordpress-malware-removal/

Regards,
Sakin

[Sakin]

Hello Harry,

Looks like it’s “LiteSpeed Cache” plugin issue. After you upgrade the theme, you need to go to that Pugin settings and clear the cache.

You can check this article on how to clear LiteSpeed Cache https://support.hostinger.com/en/articles/6973388-how-to-clear-the-litespeed-cache

Regards,
Sakin

[Sakin]

Hi Ginger,

I just checked your website and saw that the page where you have added the Playlist has an extra empty paragraph. It might be difficult to find it and remove that by yourself. So for now, you can add the following CSS in “Appearance => Customize => Additional CSS” to hide that empty paragraph.

#sticky-playlist-section p { display: none; }

Regards,
Sakin

[Sakin]

@remedialthai: Thanks for finding the solution. But if anyone else has this issue then please refer to https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/

[Sakin]

Hi Ginger,

Can you share your site URL so that we can change the size of the sticky player? To share the screenshot, you can upload the screenshot on your website or any photo-sharing site and then post the URL here.

Regards,
Sakin

[Sakin]

Hello Anna,

You can buy the theme from https://catchthemes.com/themes/photo-journal-pro/ or you can renew it from your account at https://catchthemes.com/my-account/. I will also contact you to assist with your purchase.

Regards,
Sakin

[Sakin]

Hi RenanMRT,

I checked your website and see that you have edited the “Catch Box” theme core file and that is the reason it’s not showing the sidebar and also the footer.

You can temporarily active any other default theme and then delete the Catch Box theme. After this reinstall the theme and it will load all the original files and the sidebar will work fine.

Regards,
Sakin

[Sakin]

Hi Melissa,

Safari 16 is a very old browser to check it. So, can you try adding the following CSS in “Appearance => Customize => Additional CSS” box:

@supports (-webkit-hyphens:none) {
  .comment-body { display: table-cell; }
}

Regards,
Sakin

[Sakin]

Hello Avery,

I was able to import it on my site. We will check with you soon.

Regards,
Sakin

[Sakin]

Hi Michael,

Please refer to this FAQ https://catchthemes.com/faq/how-to-install-themefor-pro-theme/ for a Pro theme upgrade.

Regards,
Sakin

[Sakin]

Hello Theophila,

Looks like it’s an issue with WooCommercer settings or some plugin conflict. We have tested it on our server and it’s working fine. So, can you check your settings and we will check with you soon.

Regards,
Sakin

[Sakin]

Hello Avery,

That plugin has already been depreciated and removed. So, you need to find an alternative plugin like Instagram Feed https://wordpress.org/plugins/search/Instagram+Feed/.

You don’t need this plugin to import the demo. You can just use Catch Themes Demo Importer plugin to import demo.

Regards,
Sakin

[Sakin]

Hi Randy,

You can upload image on your site or any phot sharing site and paste the image URL here.

Regards,
Sakin

[Author]

Posts