[Pratik]

Update: I got your site url from other post and the site is loading in german? Is it working now?

Let me know.

Regards,
Pratik

[Pratik]

HI @Mupa,
This is a strange issue. A site url would have been nice but it looks like you are developing it in local environment.

Are you using any plugins?

If the preview mode worked fine, then the front end should have worked fine too.

[Pratik]

Hi @Cedar3,

Great you solved it yourself.

Regards,
Pratik

[Pratik]

Hi @Mupa,
Sorry for late reply.

What you want cannot be achieved via custom css. For that, some HTML modifications need to be made. This falls outside theme support scope so you will need to hire a customizer. More details: http://catchthemes.com/hire-customizer/

[Pratik]

HI @bigoslesli,

I have solved your issue. Can you check and confirm?

The issue was due to the image size definition error for logo. Instead of 300×125 we set it to 125×300, hence skip cropping issues.

We apologize for the inconvenience caused.

I have uploaded the latest version of Catch Box Pro 4.6.1 that fixes the issue.

Let me know if you have any more problems.

Regards,
Pratik

[Pratik]

For Double logo, for now, please goto: you can go to: http://yoursite.com/wp-admin/themes.php?page=custom-header to edit Header Image. And “Appearance=> Theme Options” for some theme options. We are working on it.

@mrichwncc: Can you send us your site detail by using this form https://catchthemes.com/blog/customizer-not-working-wordpress-update/

[Pratik]

Also, is it possible to send me the image and admin credentials at pratik [at] catchthemes [dot] com?

[Pratik]

Hi @bigoslesli,

Can you try adding in a big image and see if skip cropping occurs?

[Pratik]

Hi @Michael,

Can you post in your site url?

[Pratik]

Hi @Anidos,

Can you send me your admin credentials at pratik [at] catchthemes [dot] com.

I will need it to follow up on this .

Regards,
Pratik

[Pratik]

Hi @taha.khan,

Please post questions about themes/plugins from Catch Themes.

[Pratik]

Hi @Jimtowner,

The Sidebar issue will go away with latest theme update.

The header image will stay disappeared with new update. Sorry for the inconvenience caused.

Regards,
Pratik

[Pratik]

HI @bigoslesli,

Can you try to skip the cropping on latest version?

[Pratik]

Hi @rockholt,
I checked your site again and saw that the customizer was not working on any of the default themes as well. Can you confirm it from your side as well. It looks like a WordPress issue.

Would anyone else be able to tell me if there is the same issue with other default theme as well?

[Pratik]

Hi @nikolas,

It looks like you have added some kind of composer plugin. Logo should be clickable with the code I provided as I just changed its position.

About the menu, you will need to contact the plugin’s support.

[Pratik]

Hi @TimTheman,

We are trying to solve the issue. For now, you can go to: http://yoursite.com/wp-admin/themes.php?page=custom-header to edit Header Image. And “Appearance=> Theme Options” for some theme options. We are working on it.

Apologies for any inconveniences caused.

Regards,
Pratik

[Pratik]

Hi @Jimtowner,
I have answered you here: https://catchthemes.com/support-forum/topic/help-sidebar-showing-when-it-shouldnt/

You can ignore this post.

Regards,
Pratik

[Pratik]

Further explanation: Custom Header was added in latest Catch Box version so, you are seeing two images. We will need to disable custom header. I will try to solve the issue once you give me the credentials.

Regards,
Pratik

[Pratik]

Hi @rockholt,

I will need your admin credentials for WP dashboard. Please send them to pratik [at] catchthemes [dot] com.

[Pratik]

Hi @Jimtowner,

We will fix this in next update. But for now, if you want it fixed quickly, you need to make a small bit of change. Just edit the theme’s sidebar.php file line 19 to following:

if ( $layout == 'no-sidebar-one-column' || $layout == 'no-sidebar' || is_page_template( 'page-disable-sidebar.php' ) || is_page_template( 'page-fullwidth.php' ) || is_page_template( 'page-onecolumn.php' ) ) :

OR
just replace your sidebar.php with this code: http://pastebin.com/khcEz1P3

It should work. Let me know how it goes.

Regards,
Pratik

[Author]

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