[rockholt]

I just updated to the latest CatchBox Free update. My website is gpknews.com Since the update the Customize sections won’t load in the Control Panel.

I especially need to access the Header section, because since the update the picture I have in the header is now showing up twice!

Help!!!

[Pratik]

Hi @rockholt,

I will need your admin credentials for WP dashboard. Please send them to pratik [at] catchthemes [dot] com.

[Pratik]

Further explanation: Custom Header was added in latest Catch Box version so, you are seeing two images. We will need to disable custom header. I will try to solve the issue once you give me the credentials.

Regards,
Pratik

[TimThemann]

Same for me, the customizer is not loading (WP 4.5, at least since Catch Box 4.4.1). Is there a fix for that issue?

[rockholt]

Pratik – I just sent you an e-mail with the info. Thanks for your assistance!

[Skip]

Try to re-install the theme. That did it for me when I had the same problem.

[Pratik]

Hi @TimTheman,

We are trying to solve the issue. For now, you can go to: http://yoursite.com/wp-admin/themes.php?page=custom-header to edit Header Image. And “Appearance=> Theme Options” for some theme options. We are working on it.

Apologies for any inconveniences caused.

Regards,
Pratik

[mrichwncc]

I was able to get my header image squared away on my site (mission.wnccumc.org) using this information. That was helpful.

I was the first to mention these problems in the forum and I have still been unable to get the customize menu to load on 3 of 4 sites using Catchbox.

I updated to 4.4.2 on two of the 4 sites…and Customize is working on just 1 of those sites (the same one that initially loaded). The two sites are almost identical with plugins, and I tried to troubleshoot by deactivating plugins on the non working one (mission.wnccumc.org)–still could not get customizer to load.

I am waiting to update to 4.4.2 on the two other sites until you work on the fix.

Definitely some issues in the update and WP 4.5

[Pratik]

Hi @rockholt,
I checked your site again and saw that the customizer was not working on any of the default themes as well. Can you confirm it from your side as well. It looks like a WordPress issue.

Would anyone else be able to tell me if there is the same issue with other default theme as well?

[mrichwncc]

Yes, customizer is not working with 2015 or 2016 theme. on 3 of 4 of my sites. I can’t figure out why it loaded on one which is almost identical to another.

I tried deactivating all plugins, and customizer still does not load either with Catchbox or 2015/2016.

I run a couple of other sites that do not use Catchbox, and there were no issues with this upgrade to WordPress 4.5.

[AmishCake]

This exact issue is happening on my site. Customizer does not load, and I have two site logos now. Please help me to fix this. ladiesofthelake.com/wp

[Pratik]

For Double logo, for now, please goto: you can go to: http://yoursite.com/wp-admin/themes.php?page=custom-header to edit Header Image. And “Appearance=> Theme Options” for some theme options. We are working on it.

@mrichwncc: Can you send us your site detail by using this form https://catchthemes.com/blog/customizer-not-working-wordpress-update/

[rockholt]

Yes I can confirm Customizer doesn’t appear to load with the default themes either. Another post said there might be a fix? I’ll fill out the form…

[susannec]

having same problem, customizer will not load. can not customize slider which is not showing or css. Client is getting upset would appreciate help thank you

http://dccontracting.ca

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