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  • #290225
    Webgo82
    Participant

    Hi,

    there are two issues:

    1. on mobile phones, not all the payment options can be displayed because they are shown inside a box that does not seem to be responsive.

    2. when switching between the preselected payment options (woocommerce payments) to banktransfer or paypal and then back to the first set of payment options, they don’t load anymore.

    To check this out, please go to https://ashantidance.com/shop/ and put the product in the chart, then you will see the payment options.

    #290231
    Skandha
    Keymaster

    @webgo82: Hello there,
    Can you please attach a screenshot of the issue at your end? Also let me know on which mobile device you are having this issue.

    I checked your shop page and clicked on add to cart on my mobile phone and the options seems to be displaying fine.
    Kind Regards,
    Skandha

    #290235
    Webgo82
    Participant

    When I try to post an image it tells me “Error: Your reply cannot be created at this time.”

    #290236
    Webgo82
    Participant

    I just noticed that on the smartphone it shows tree dots that let you select other payments options. I think most users will not take notice of this. Is it possible to show all payment options below each other? (I am using an android phone)

    Here is a screenshot:
    https://www.dropbox.com/s/7zx9fufx4hj0tsv/Screenshot_20210915-170054.jpg?dl=0

    What about the second issue that I describe in my first post?:

    2. when switching between the preselected payment options (woocommerce payments) to banktransfer or paypal and then back to the first set of payment options, they don’t load anymore.

    #290311
    Skandha
    Keymaster

    @webgo82: Hello there,
    Can you try contacting the WooCommerce Support as they might be able to help you out better with this issue.

    Let me know if you have other theme related issues.
    Kind Regards,
    Skandha

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