- May 20, 2019 at 9:27 am #172936
In the customizer, I try to insert a video as a header instead of a picture. Unfortunately, then neither picture nor video appears. What could that be? What am I doing wrong?
Can someone help me?
Thank youMay 20, 2019 at 11:49 pm #172967
@miridesign: Hello Miri, It is working fine in my end, It is difficult to locate your issue without seeing your customization settings can you please provide me your admin access if thats okay? I will shortly contact you by mail.
SapanaMay 21, 2019 at 2:38 am #172994
@sapana: Hello Sapana, Thank you for your response. Unfortunately I can not give you the access data. The site is from a friend who does not want this. In the Customizer Header Media there is the possibility to use a video but if I do that then the header disappears completely. Can you tell me something from a distance, or is it not possible?
MiriMay 21, 2019 at 3:30 am #173002
@miridesign: Can you please send me your site URl so that I can look into that issue.
SapanaMay 21, 2019 at 4:20 am #173004May 21, 2019 at 4:32 am #173005
@miridesign: Can you please enable the header video so that I can look what exactly wrong going in your site.Please follow this steps:
Go to=>Appearance=> Customize=> Header Media=> Header Video=> Select the Video=> Save /Publish it.
Note: If you are uploading the video from media library then it should be less than 8mb
SapanaMay 21, 2019 at 4:38 am #173006May 21, 2019 at 4:46 am #173007
@miridesign: Can you once put the youtube video instead of the media library video,so that I can test it.
SapanaMay 21, 2019 at 4:57 am #173009May 21, 2019 at 5:28 am #173010
@sapana: ok i had put the youtube url instead of the video. There is still no header to see.
MiriMay 21, 2019 at 5:50 am #173011
@miridesign: Can you disable all the plugin and check it once,sometime it may be due to plugin conflict also.let me know if you face same problem again!
SapanaMay 21, 2019 at 2:45 pm #173061tfelton2Participant
Yes I have the same issue but on mobile only. My header video shows on computers but not mobiles. cloudedmentalties.orgMay 21, 2019 at 11:38 pm #173072
@tfelton2:You are soon going to launch the new plugin to enable the header video in mobile device along with the sound and other more features. I will let you know as soon as the plugin is released. Please stay in touch.
SapanaMay 22, 2019 at 2:10 am #173081
@sapana: Thank you for your responses. Now the video header works. But not on mobile. What can I do to show the picture instead of the video on mobile?
MiriMay 22, 2019 at 2:54 am #173084
@miridesign: With in few days we are going to release new plugin to enable header video in mobile along with the sound so please keep in touch. I will let you know as soon as the plugin is released.
SapanaMay 22, 2019 at 7:40 am #173108May 23, 2019 at 1:25 am #173162May 25, 2019 at 8:33 am #173361borntrippyParticipant
hi the link in header enhancement are broke, how do you get the pro version?
PaulMay 26, 2019 at 11:39 pm #173445
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