- This topic has 18 replies, 4 voices, and was last updated 5 years, 3 months ago by
sapana.
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AuthorPosts
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May 20, 2019 at 9:27 am #172936
MiriDesign
ParticipantHello,
In the customizer, I try to insert a video as a header instead of a picture. Unfortunately, then neither picture nor video appears. What could that be? What am I doing wrong?
Can someone help me?
Thank you
May 20, 2019 at 11:49 pm #172967sapana
Participant@miridesign: Hello Miri, It is working fine in my end, It is difficult to locate your issue without seeing your customization settings can you please provide me your admin access if thats okay? I will shortly contact you by mail.
Kind Regards,
SapanaMay 21, 2019 at 2:38 am #172994MiriDesign
Participant@sapana: Hello Sapana, Thank you for your response. Unfortunately I can not give you the access data. The site is from a friend who does not want this. In the Customizer Header Media there is the possibility to use a video but if I do that then the header disappears completely. Can you tell me something from a distance, or is it not possible?
Kind regards,
MiriMay 21, 2019 at 3:30 am #173002sapana
Participant@miridesign: Can you please send me your site URl so that I can look into that issue.
Kind Regards,
SapanaMay 21, 2019 at 4:20 am #173004MiriDesign
Participant@sapana: http://www.audiolaw.de
Kind Regards,
MiriMay 21, 2019 at 4:32 am #173005sapana
Participant@miridesign: Can you please enable the header video so that I can look what exactly wrong going in your site.Please follow this steps:
Go to=>Appearance=> Customize=> Header Media=> Header Video=> Select the Video=> Save /Publish it.
Note: If you are uploading the video from media library then it should be less than 8mbKind Regards,
SapanaMay 21, 2019 at 4:38 am #173006MiriDesign
Participant@sapana: ok Thank you. Now you can see it.
Kind Regards,
MiriMay 21, 2019 at 4:46 am #173007sapana
Participant@miridesign: Can you once put the youtube video instead of the media library video,so that I can test it.
Kind Regards,
SapanaMay 21, 2019 at 4:57 am #173009sapana
Participant@miridesign: You can use this video link for testing https://www.youtube.com/watch?v=C0DPdy98e4c, let me know if it still shows black screen!!
Kind Regards,
SapanaMay 21, 2019 at 5:28 am #173010MiriDesign
Participant@sapana: ok i had put the youtube url instead of the video. There is still no header to see.
Kind Regards,
MiriMay 21, 2019 at 5:50 am #173011sapana
Participant@miridesign: Can you disable all the plugin and check it once,sometime it may be due to plugin conflict also.let me know if you face same problem again!
Kind Regards,
SapanaMay 21, 2019 at 2:45 pm #173061tfelton2
ParticipantYes I have the same issue but on mobile only. My header video shows on computers but not mobiles. cloudedmentalties.org
May 21, 2019 at 11:38 pm #173072sapana
Participant@tfelton2:You are soon going to launch the new plugin to enable the header video in mobile device along with the sound and other more features. I will let you know as soon as the plugin is released. Please stay in touch.
Kind Regards,
SapanaMay 22, 2019 at 2:10 am #173081MiriDesign
Participant@sapana: Thank you for your responses. Now the video header works. But not on mobile. What can I do to show the picture instead of the video on mobile?
Kind regards,
MiriMay 22, 2019 at 2:54 am #173084sapana
Participant@miridesign: With in few days we are going to release new plugin to enable header video in mobile along with the sound so please keep in touch. I will let you know as soon as the plugin is released.
Kind Regards,
SapanaMay 22, 2019 at 7:40 am #173108sapana
Participant@miridesign:Hello miri, Header Enhancement Plugin has been released officially you can visit this link and download the plugin. Let me know how it works in your end!
Kind Regards,
SapanaMay 23, 2019 at 1:25 am #173162sapana
Participant@tfelton2: Hello tfelton, Header Enhancement plugin is release please download this plugin and check in your mobile device how it operates in your device.
Kind Regards,
SapanaMay 25, 2019 at 8:33 am #173361borntrippy
Participanthi the link in header enhancement are broke, how do you get the pro version?
thanks..
Paul
May 26, 2019 at 11:39 pm #173445sapana
Participant@borntrippy: you can visit this link and can update the Header Enhancement Pro plugin. Let me know if you face any issue or problem regarding this plugin.
Kind Regards,
Sapana -
AuthorPosts
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