[Leslie Bigos]

I was updating to catch-kathmandu-pro.4.9.3 today and the update failed. Then, when I went to retry it and I go to Update Theme, I do not see the Catch Updater and it is blank there. See screen shot:

https://storage.googleapis.com/leslie_storage/catch-updater.png

I was able to FTP and install the new theme. But, I cannot install theme with Catch Updater.

[tikaram]

@bigoslesli : Please follow the following link to know more about updating themes using Catch Updater
Link : https://www.youtube.com/watch?v=W95SuabDZi8
Catch Updater options will appear only after you click on Upload Theme. Let me know if you need further assistance.

Regards,
Tikaram

[Leslie Bigos]

I know how to use Catch Updater. However, when I select UPLOAD THEME, the Catch Updater does not appear. The screen is blank like in the screen shot I provided.

[Leslie Bigos]

I do need further assistance. UPLOAD THEME does not respond and Catch Updater is not activated.

[tikaram]

@bigoslesli : Do you get any error message while trying to activate the Catch Updater. Is it happening every time you try to update a theme. Hope you do not have permission issue on your server.

Regards,
Tikaram

[Leslie Bigos]

I deleted Catch Updater and then reinstalled it and updated to the latest version. That worked fine. However, when I try to Upload Theme, the Upload button still does not activate Catch Updater. In addition, if I click on Featured Popular Latest Favorites Feature Filter… no themes appear.

[tikaram]

@bigoslesli :We will contact you shortly by email.

Regards,
Tikaram

[tikaram]

@bigoslesli : I checked your site and i could not find any issues on your website. The theme upload and catch updater is working properly without errors. I have posted the link of screen-shot below. There must be some problem with the device that you are using at your end as i could not find any error at my end. Let me know if you still encounter any problems.

Screen-shot : https://prnt.sc/g2togp

Regards,
Tikaram

[Leslie Bigos]

Thanks! I am really stumped. I have tried this with multiple browsers on my Desktop machine and then also tried on my chromebook and the CatchUpdater nor the other themes appear.

https://storage.googleapis.com/leslie_storage/sample.png

Can you think of any other avenues I might explore??

[tikaram]

@bigoslesli : It seems like there are some JavaScript issues on your website. I tried to find the cause and disabled all Plugins but none of them is causing the issue. Please connect your Jetpack again because it was disabled for testing purpose. I suggest you to reinstall the WordPress core files again. There is no issue with the theme as you can view the demo and its working fine. Let me know if reinstalling WordPress works for you.

Regards,
Tikaram

[Leslie Bigos]

Thank you! Updating the WordPress core corrected the problem.

[tikaram]

@bigoslesli :Glad to know that the issue has been solved. Have a Good day.

Regards,
Tikaram

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