[Sheila]

I am a pretty basic user. I’ve just learned that if I update my theme I may lose my customizations since I did not create a child theme. Is it too late? I have Version 2 installed.

[Mahesh]

@sheilalowe: Do you mean theme customization or customizer settings? Customizer settings are retained on theme updates, you can update the theme without losing any settings. But if you have done some customization to the theme, all of them will be lost during update. That is where child theme comes in handy. You can find more on creating child theme HERE.

Regards,
Mahesh

[Sheila]

I don’t know enough to answer whether I mean theme customization or customizer settings. the site is http://www.claudiaroseseries.com
Is it too late to create a child theme for this site?

[Mahesh]

@sheilalowe: I checked your site and seems you don’t have made more changes to the theme so I guess you can use the child theme and if you do lose some settings, you can change it right away from the customizer and set the options so it displays as now.
Let me know if any problem.

Regards,
Mahesh

[Sheila]

thank you. I’d like to make sure and keep those two stock photos that came with it in the slider.
I am suddenly getting this error and don’t know why:
Warning: Creating default object from empty value in /home/claudiar/public_html/SheilaLoweBooks/wp-content/themes/catch-responsive-pro/inc/customizer-includes/catchresponsive-customizer.php on line 110

[Mahesh]

@sheilalowe: Selecting Demo Slider in customizer will display default images for slider. Have you modified anything due to which you are getting them error? The theme is working fine on our server. Let me know further.

Regards,
Mahesh

[Sheila]

I just tried updating Catch Responsive Pro on http://www.claudiaroseseries.com and got this message:

“An error occurred while updating Catch Responsive Pro: Update package not available.”

[Mahesh]

@sheilalowe: You are getting the error message because Pro themes cannot be updated directly like that as Free theme. You’ll need to do it manually. Please use Catch Updater module of Catch Web Tools plugin. Please check the video in the link below.
https://www.youtube.com/watch?v=W95SuabDZi8
Hope this helps.

Regards,
Mahesh

[Sheila]

I paid for the theme, it’s not free.

[Sheila]

I never received a subscription renewal notice, but I have just paid the fee and received a confirmation from PayPal and from your website. But when I click on the link to download the update for Catch Responsive Pro, it just takes me back to the pay page. This is getting really frustrating!

[Mahesh]

@sheilalowe: I checked your site, and you are using Catch Responsive Pro theme. And you are using the latest version 3.9

Regards,
Mahesh

[Sheila]

Yes, after several hours or trying, I was able to finally download the update. Thank you.

[Mahesh]

@sheilalowe: Glad to know you’re able to update the theme and make it working. Have a nice day!

Regards,
Mahesh

[Jonathan]

I have to admit after paying to download the PRO theme and to find out you cannot do a simple theme update in WordPress due to some technical glitch you guys have, I’m EXTREMELY DISAPPOINTED. Extra work for me because I bought your theme and because you guys don’t have your act together. #nothappy

[Mahesh]

@jonfloridaabodes-com: Sorry for the late reply. What seems to be the problem? Can you please clarify more so that we can help you.

Regards,
Mahesh

[Peter]

just tried to update my pro version and am getting the following error Can you help please.

Unpacking the package…

Installing the theme…

Destination folder already exists. /var/www/vhosts/s17826791.onlinehome-server.info/biketoursforthewoundedusa.com/wp-content/themes/catch-responsive-pro/

Theme install failed.

[Mahesh]

@petermilliken: Please use Catch Web Tools plugin’s Catch Updater module to update the theme. You can find the video tutorial for the plugin in the link below:
https://www.youtube.com/watch?v=W95SuabDZi8

Hope this helps.

Regards,
Mahesh

[Peter]

many thanks all now working the template updated

[Mahesh]

@petermilliken: Thank you for your appreciation. Have a nice day!

Regards,
Mahesh

[Gizinski]

Hi,
I have tried to update my theme to 3,9,1 using Catch Web Tools plugin’s Catch Updater module and also Updating Theme from WordPress Dashboard but always getting the information that “destination folder already exists”

[Author]

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