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This topic contains 7 replies, has 3 voices, and was last updated by  Skandha 4 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #153176

    antiguanice
    Participant

    Hi,

    We are currently running a website using version 3.9.3 and would like to update it to 3.9.5 and came across the following error message:

    An error occurred while updating Full Frame Pro: Update package not available.

    Please advise.

    Thanks!

    #153203

    Skandha
    Participant

    @antiguanice: You cannot update pro theme like you update free theme .To update pro theme you’ll need to first download the theme from https://catchthemes.com/my-account/page. Then install Catch Web Tools plugin and activate Catch Updater Module. https://wordpress.org/plugins/catch-web-tools/
    Please check the tutorial video in the link below:
    https://www.youtube.com/watch?v=W95SuabDZi8
    For more, check out theme instructions at https://catchthemes.com/theme-instructions/full-frame-pro/#updating

    Let me know if this helps you out!
    Kind Regards,
    Skandha

    #153462

    antiguanice
    Participant

    @skandha

    That worked well, thank you very much for your help!

    Best regards,
    antiguanice

    #153567

    Skandha
    Participant

    @antiguanice: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/full-frame/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

    #155218

    Quintin Ellison
    Participant

    Hello, I’m trying to update; I have installed the plug in, but will not update. Receiving this message: “missing style.css stylesheet.” Help!

    #155293

    Skandha
    Participant

    @quintin-ellison: Can you re-download it and install. As sometimes there might be incomplete download and sometime incomplete upload to your Dashboard. So, try again and let me know if the issue is resolved.

    Kind Regards,
    Skandha

    #155298

    Quintin Ellison
    Participant

    Thank you, that seems to have done the trick

    #155334

    Skandha
    Participant

    @quintin-ellison: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/full-frame/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day!

    Kind Regards,
    Skandha

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