This topic contains 1 reply, has 2 voices, and was last updated by  Skandha 4 weeks ago.

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  • #146548

    depinana
    Participant

    I’ve purchased the Helena Pro theme to update after my first year expired. The new theme won’t load through the WordPress site, I’ve downloaded the zip file and uploaded it several times. It says that the update was complete, then after some time the theme goes back to the previous version and the update never stays.

    After the first attempt at uploading the new update, the 1.4, content on site disappeared? I have a very important function occurring this evening and Catch Themes makes it impossible to speak with someone to fix something, I’ve paid for??? I am so brand new to site building and just need some technical assistance or someone to walk me through this.

    If anyone is looking at this, please call me (775) 750-8181. I am struggling with this…

    #146613

    Skandha
    Participant

    @depinana: Please try clearing the cache and check if this resolves the issue.
    Let me know if the issue persists.

    Kind Regards,
    Skandha

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