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  • #304334
    Rhonny Tufino
    Participant

    *REACHING OUT HERE AS MY PAID PREMIUM SUPPORT IS NOT WORKING/SUBMITTING THE TICKET.*

    Good afternoon,
    we are currently dealing with two technical issues for our website http://WWW.RHONNYTUFINO.COM

    1. The header media is not optimizing for the mobile version when we change the media to a video instead of a photo or when we use a YouTube link. It works perfectly on desktop but the mobile version is not loading and is slow to load.
    2. We were having a technical issue regarding FSE pro plugin. We have activated the plug-in for the domain and when trying to add the license to WordPress we get an error code. (Uncaught) below are the specific error details.

    Also, we spoke to blue host, and from their end, they are not able to fix the issue, they said it appears to be a developer issue for both the problems we are facing.

    WordPress version 5.9.3
    Current theme: Catch Vogue Pro (version 1.6)
    Current plugin: FSE Pro (version 1.0.0)
    PHP version 7.4.28

    Error Details
    =============
    An error of type E_ERROR was caused in line 469 of the file /home2/rhonnytu/public_html/wp-content/plugins/fse-pro/inc/merlin/class-merlin.php. Error message: Uncaught Error: Call to a member function get_tgmpa_url() on null in /home2/rhonnytu/public_html/wp-content/plugins/fse-pro/inc/merlin/class-merlin.php:469
    Stack trace:
    #0 /home2/rhonnytu/public_html/wp-includes/class-wp-hook.php(305): Merlin->admin_page()
    #1 /home2/rhonnytu/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #2 /home2/rhonnytu/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #3 /home2/rhonnytu/public_html/wp-admin/admin.php(175): do_action(‘admin_init’)
    #4 /home2/rhonnytu/public_html/wp-admin/plugins.php(10): require_once(‘/home2/rhonnytu…’)
    #5 {main}
    thrown

    It would be greatly appreciated if someone at Catch Themes can contact me directly regarding my issues.

    P.s my premium paid support is not working?

    Best Regards,
    Rhonny Tufino

     

    #304345
    Sakin
    Keymaster

    Hello Rohonny,

    I already got your support ticket and reply to you. Please check your email.

    Regards,
    Sakin

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