Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #184388
    schase
    Participant

    I have upgraded my site to 2.1.1 and everything works fine … EXCEPT …

    When I go to “Customize” I get the following error:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    I ONLY get this error when I try to customize the site; everything else works fine.

    http://www.brackenhurstbaptist.co.za

    #184392
    Skandha
    Keymaster

    @schase: Hello there,
    Can you check if all the plugin you are using are updated? Also let me know the PHP version you are using on your site.

    Kind Regards,
    Skandha

    #184458
    schase
    Participant

    All the plugins are up to date.

    I am using 7.0.33

    #184536
    Skandha
    Keymaster

    @schase: Hello there,
    Can you deactivate all the plugins you are using and see if the customizer works?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    #184655
    schase
    Participant

    I deactivated all the plugins and it worked fine. I then reactivated the plugins one by one to see where the problem replicated itself. The problem persists if I enable any of the following plugins:

    (1) Relevanssi
    (2) Series Engine
    (3) Simple WordPress Membership
    (4) Smart YouTube Pro
    (5) The SEO Framework

    #184856
    Skandha
    Keymaster

    @schase: Hello there,
    I tried activating the plugins one by one on your site and I did not get any issue accessing the customizer. The customizer was running fine.

    Kind Regards,
    Skandha

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Technical Difficulties’ is closed to new replies.