May 2, 2019 at 2:34 pm #171785
The logo that I use for my site (uacartplatform.com) identity does not show up on the screen. Everything was fine until few days ago.Could you please help me to solve this problem?May 3, 2019 at 12:43 am #171807
@sofyags: I think there is some issue with the source of your site logo .png image. Can you disable all your plugins and check if this resolves the issue?
Let me know if the issue persists!
SkandhaMay 3, 2019 at 4:01 pm #171853
Thank you for your response!
I cannot disable all my plugins. Is there another solution?May 4, 2019 at 1:19 pm #171907
@sofyags: Can you let me know why cannot you disable your plugins? Disabling all the plugins is the first step in debugging the issue.
SKandhaMay 4, 2019 at 2:40 pm #171912
Because if I do, my website will not work properly. But anyway, even if I disable the plugins, what should I do next?May 4, 2019 at 11:36 pm #171920
@sofyags: Hello there,
After disabling all your plugins you will need to check if the site logo is appearing. This is done to check if the issue is showing up due to any plugin..
SkandhaMay 5, 2019 at 10:39 am #171943
Yes, it was a problem of a plugin. Thanks a lot! now all is solved:)May 5, 2019 at 11:46 pm #171961
@sofyags: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂
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