Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #271528
    malevolentia
    Participant

    Hello!

    I cant drag the sections and change order.

    #271571
    Skandha
    Keymaster

    @malevolentia: Hello there,
    Can you please check if you are using the latest version of the theme 2.3.1? If not please update to the latest version of the theme and check if the issue persists!

    Kind Regards,
    Skandha

    #271611
    malevolentia
    Participant

    I have unfortuantely done changes to original theme so I cant do norma upgrades. Was this the update that fixed it?
    2.1.1 (Released: November 15, 2019)
    Bug Fixed: Section Sorter Compatibility issue with WordPress 5.3

    Is it possible to get updates with the code itself and the filename where it should be changed? Ive seen that theme developers sometimes does that.

    #271617
    Skandha
    Keymaster

    @malevolentia: Hello there,
    That is why it is recommended to create a child theme before making any changes to the core theme files.
    Can you please post in your site URL and let me know what changes you have made to the theme files?

    Yes, 2.1.1 was the update that fixed the Section Sorter issue.
    If the change you made to the theme cannot be reverted Download the latest theme folder from your catch themes account page and copy the file customize-custom-controls.min.js to the theme folder you are using. This should solve the section sorter issue.

    Let me know if this works out!
    Kind Regards,
    Skandha

    #271757
    malevolentia
    Participant

    My license key had expired. Do I have to pay full price for the theme to keep getting the updated theme?

    I don’t mind paying but I would like all the updates, as in the specific code and which file I should update. Then it works 🙂

    #271864
    Skandha
    Keymaster

    @malevolentia: Hello there,
    I can provide you the particular code to fix the Section Sorter issue but it is not possible to provide you the code for all the bug fixes now and for the updates in the future.

    What I suggest you is to create a child theme and bring all the changes that you have made to theme to the child theme then you can update the theme without any hassle. I can help you out if you let me know what changes you have made to the theme files.

    Kind Regards,
    Skandha

    #272140
    malevolentia
    Participant

    That would be very kind of you to help me with the code for the Section Sorter, it’s very appreciated! Do you need my email?

    I’ve made so many changes, I don’t have much experience working with child themes but next time I will definitely prioritise to do it the right way 🙂

    #272145
    Skandha
    Keymaster

    @malevolentia: Hello there,
    Go to => Theme Folder => assets => js => Edit customize-custom-controls.min.js file => Replace the existing code with the code in this link.

    Let me know if this solves your issue.
    Kind Regards,
    Skandha

    #272333
    malevolentia
    Participant

    Thank you so much Skandha! It works perfect! I really appreciate your help 🙂

    #272395
    Skandha
    Keymaster

    @malevolentia: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/catch-inspire/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.