Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #265465
    NOWORRIES
    Participant

    Hey everyone,

    I don’t get the activation link to verify my account. I have tried it a few times but I don’t get a mail (i have checked the advertising folder).

    My username ist: NOWORRIES.

    Many thanks for your help

    Cheers Anna

    #265501
    Skandha
    Keymaster

    @noworries: Hello Anna,
    Can you please let me know what activation link you are referring to? You seem to be able to post in the support forum.

    Kind Regards,
    Skandha

    #265676
    NOWORRIES
    Participant

    Hi Skandha,

    yes I have created an account but after I have had created a password there is always showing up this:

    “Your account is pending verification. Please click the link in your email to activate your account. No email? Click here to send a new activation code.”

    And I didn’t got the mail.

    Cheers,
    Anna

    #265809
    Skandha
    Keymaster

    @noworries: Hello Anna,
    Can you please check the spam folder in your mailbox?

    Kind Regards,
    Skandha

    #268217
    dino_emma
    Participant

    Hi!

    I have the same problem. I have checked my spamfolder but nothing there. Can u pls help me? Thank you.

    #269574
    bypoppy.lu
    Participant

    Hello, I have not received any link to verify my account. I bought the Catch Sketch theme pro version but I have not received anything via email and I still cannot activate my pro version. I keep getting this message “Your account is pending verification. Please click the link in your email to activate your account. No email? Click here to send a new activation code.” but still no email. Can you please help me?
    Thank you in advance
    Alex

    #269787
    Skandha
    Keymaster

    @noworries @bypoppy-lu: Hello there,
    I have forwarded the issue to the sales team. I will get back to you soon on this.

    Kind Regards,
    Skandha

Viewing 7 posts - 1 through 7 (of 7 total)
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