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This topic contains 11 replies, has 2 voices, and was last updated by  David 4 months, 3 weeks ago.

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  • #145910

    David
    Participant

    I just renewed my purchase for the Rock Star Pro theme because my news ticker function is no longer working. I have updated to the latest version and it still doesn’t work . All I see when I click on the News Ticker in the customization area is the option to disable it or enable it for a page or whole site. It doesn’t give me any other options and it’s no longer switches to the other headlines. I thought renewing would update and fix this but it hasn’t. I’ve tried refreshing my page several times. The only customization I’ve done is add some HTML to the header area to allow for a subscription form to pop up. Otherwise I’ve made no other changes to the structure except what functions are built in. My site is myradiocronk.com

    #145929

    Skandha
    Participant

    @rublue2: Please try disabling all the plugins and check if the news ticker works.

    Let me know if the issue persists.
    Kind Regards,
    Skandha

    #145990

    David
    Participant

    I disabled all plugins and tried it. It still doesn’t change and it has no options to configure it. All I can do is disable it and enable it. Tried that and refreshed my page and still doesn’t work.I tried adding it as a widget as well. It allows me to set it up but doesn’t change to show the various headlines.

    #145991

    David
    Participant

    And when I say I tried it as a widget, I took the one from the customize page off first.

    #146039

    Skandha
    Participant

    @rublue2: Can you please try clearing your browser cache and check if all the option of News Ticker show up?

    Kind Regards,
    Skandha

    #146094

    David
    Participant

    Ok. Here’s what I’ve found. If I have the ticker enabled for only the homepage, the ticker doesn’t change. If I have it enabled for the whole site, the ticker on the other pages change but not the homepage. So that got me to thinking. The only thing different that I have installed on the home page is a widget with custom html that displays a music player. I really need to have the player on the homepage. Is there any way to workaround this so I can have both the player and the ticker?

    #146095

    David
    Participant

    And yes, I uninstalled the custom html widget and the ticker then works on the homepage.

    #146096

    David
    Participant

    This is the code I paste into the Custom HTML widget. I’ve tried moving it from Primary Sidebar to Optional Homepage sidebar and and it still doesn’t change.

    <iframe src=”https://broadcaster.live365.com/v1/now-playing/small/a53063″ width=’220px’ height=’380px’ frameborder=”0″/>

    #146170

    Skandha
    Participant

    @rublue2: This issue maybe because of the HTML code you added to the header area to allow for a subscription form to pop up. Please try removing the code to check if the the news-ticker issue is caused by it.

    Kind Regards,
    Skandha

    #146193

    David
    Participant

    It isn’t the header or footer code. It’s the code that’s set as Custom HTML in the primary sidebar. Once removed, the the news ticker works. However, I really need to have the player on my home page. Here is the code I’ve been given to use.
    <iframe src=”https://broadcaster.live365.com/v1/now-playing/small/a53063″ width=’220px’ height=’380px’ frameborder=”0″/>

    I have tried some other themes that use a ticker and they don’t have a problem with this code inserted.I guess I will switch to a different theme.

    #146531

    Skandha
    Participant

    @rublue2: I checked your site and the News ticker seem to start working fine. Is the issue resolved?

    Kind Regards,
    Skandha

    #146552

    David
    Participant

    I wound up changing some things to get it to work. It involved using different code and switching it to an Above Content widget. It changed it from a Playing Now player to a button that activates the player. Seems to like that code better so I guess it’s resolved though it should work regardless.

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