[rgraham]

Hi – I’m using Solid Construction Pro Child, and am getting the following message when I try to update the text in the widget for Footer 2:

There was an error. The response is not a valid JSON response.

Website is: http://www.hockema.com

What does that mean and how do I fix it?  Our address has changed and I need to update in on the website. Thanks

 

[Skandha]

@rgraham: Hello there,

You seem to be using an older version of the theme. Can you please update the theme to the latest version and check if the issue is resolved.

Let me know if the issue persists!

Kind Regards,

Skandha

[rgraham]

Hi Skandha, thanks for the prompt response!  I have updated the Solid Construction Pro theme and activated it on the Catch Themes side (my URL shows Active when I go to Purchase History > View Licenses). But I’m still getting  the JSON error mentioned above.  I’m guessing it’s because I’m using the Solid Construction Pro Child Theme. Now that I’ve purchased the latest version of the Solid Constructin Pro, how do I update it’s child theme, so that hopefully that JSON error resolves?  Thanks

[Skandha]

@rgraham: Hello there,

I checked your site and you seem to be still using version 2.2 where as the latest theme version is  2.3.3. Can you please follow the instructions on this link to update your theme to the latest version.
Let me know if the issue persists!
Kind Regards,

Skandha

 

[rgraham]

Sorry for the gap  – I was out of the office for a couple of weeks.

I just activated and updated the Solid Construction Pro theme to 2.3.3, and then re-activated Solid Construction Child. It is showing as Version: 1.1.1.1534379638

I am still getting the JSON error when trying to update the footer widget.

Is the problem with the Child Theme?  Is there a more recent version of that?

 

Thanks,

Rebecca

 

[Skandha]

@rgraham: Hello Rebecca,

I will need to look into your site to debug the issue. I have sent you an email. Please check your inbox as well as the spam folder.

Kind Regards,
Skandha

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