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  • #186767
    nsimms
    Participant

    I am having issues with using an MP4 header video. In MP4 format it plays in the preview on the left but not on the actual homepage. I have used the youtube option but cannot figure out how to remove the controls from the video. I have found the url commands to do it but cannot find the file that references the url I put in the GUI. Any help would be appreciated, especially with the MP4 option as it loads faster and can size it easier.

    #186768
    nsimms
    Participant

    It might be helpful for me to know where the URL used for embedding the youtube video is found. I have searched all over the files on my webserver and cannot find it referenced anywhere.

    #186783
    nsimms
    Participant

    Forgot to add the URL.

    https://www.bwiglobal24.com

    #187031
    Skandha
    Keymaster

    @nsimms: Hello there,
    I don’t think the Youtube controls can be removed. For more info please check this link.

    I tried using an MP4 Video for the Header Media and it seems to be working well.
    Can you please add the MP4 video on your site and let me know so that I can look into the issue. Make sure you publish the changes.

    Kind Regards,
    Skandha

    #187377
    nsimms
    Participant

    I have added and published the site with the MP4. I can see it in the preview window on my dashboard. I have also tried 3 different MP4s.

    #187404
    Skandha
    Keymaster

    @nsimms: Hello there,
    I will need to look into your site to debug the issue. For that I will need your WP Admin Credentials. I will contact you shortly through email.

    Kind Regards,
    Skandha

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