This topic contains 7 replies, has 2 voices, and was last updated by  Skandha 3 weeks, 5 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #161274

    philadelphiadance
    Participant

    There appears to be a character limit here – how can I change this?
    I need the title to be PhiladelphiaDANCE.org (21 characters)

    currently, it wraps as –

    PhiladelphiaDAN
    CE.org

    #161291

    Skandha
    Participant

    @philadelphiadance: You don’t seem to be using our theme. Please post your issues in the respective theme support forum.

    Kind Regards,
    Skandha

    #161342

    philadelphiadance
    Participant

    I beg to disagree –

    I just bought and installed your theme! Catch Fullscreen Pro (Theme Usage for Lifetime and Update for 1 year) 1 $54.99
    [Order #161271] (December 11, 2018)

    #161368

    Skandha
    Participant

    @philadelphiadance: Please activate Catch Fullscreen Pro on your site and let me know if you have any issues.

    Kind Regards,
    Skandha

    #161749

    philadelphiadance
    Participant

    I have to say I am now getting annoyed! The Pro Version is active and in use!!!!!!!!!! I am just using the photo from the free version vs the photo from the pro version.

    The issue still exists, so perhaps I have simply wasted my money on your theme and need to look elsewhere since you seem rely=uctant to offer any support.

    In addition, to the character limit, you also do not offer for multiples of say hero content to appear on the home page. I could go on but what is the point.

    Very disappointed.

    #161826

    Skandha
    Participant

    @philadelphiadance: You seem to have activated Radix Theme on your site. I will need you to activate Catch Fullscreen Pro theme so that I can look into the issue.
    You can check out the screen shot below. The activated theme is Radix Theme and not Catch Fullscreen Pro.
    https://www.dropbox.com/s/o1tol7xeo0is1vj/Screenshot_2018-12-19%20PhiladelphiaDANCE%20org.png?dl=0

    Kind Regards,
    Skandha

    #161981

    philadelphiadance
    Participant

    Again, DUUUUHHH! That is not our development site. Why would I implement a new theme and content on a live active site?
    Radix is on the old active site and your theme was on a subdirectory and new development site.

    But regardless of location, I bought and paid for a pro theme, had a legitimate question that you refused to answer.

    At this point I have dumped your theme for lack of support or should I say intelligent support.

    Worst money I have ever spent. And your claim to being responsive programming is completely false as well. Your theme performs very poorly on android devices.

    Anyone reading this, run away as fast as you can!

    What a waste of time and money.

    #162135

    Skandha
    Participant

    @philadelphiadance: Apologies I wasn’t able to understand your issue.
    Go to => Appearance => Customize => Additional CSS and add the following CSS Code.

    #page {
    	word-wrap:unset !important;
    }

    Let me know if this works out!
    Kind Regards,
    Skandha

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