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Viewing 10 posts - 1 through 10 (of 10 total)
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  • #269427
    maxmadeseo
    Participant

    I have uploaded an mp4 file for the header media on the homepage. It is under 8mb, but it is not showing up. I have also downloaded your header enhancement plugin, but it is still not showing up. My url is http://hvn.597.myftpupload.com/

    #269474
    Skandha
    Keymaster

    @maxmadeseo: Hello there,
    Can you please update the theme to the latest version and check if the issue is resolved?

    Let me know if the issue persists!
    Kind Regards,
    Skandha

    #269668
    maxmadeseo
    Participant

    I have updated the theme but the problem hasn’t resolved. The media isn’t playing. It is just a black screen

    #269781
    Skandha
    Keymaster

    @maxmadeseo: Hello there,
    I will need to look into your site to debug the issue. I have sent you en email. Please check your inbox as well as the spam folder.

    Kind Regards,
    Skandha

    #269911
    maxmadeseo
    Participant

    Ok I have replied via email

    #270044
    Skandha
    Keymaster

    @maxmadeseo: Hello there,
    I have replied to your email.

    Kind Regards,
    Skandha

    #273166
    Sami Sorensen
    Participant

    Any way you can make the fix public?!

    I have the same issue here;

    thanks!

    #273199
    Skandha
    Keymaster

    @iotal-io: Hello there,
    Are you having the same issue. Can you please post in your site URL.

    Kind Regards,
    Skandha

    #273416
    Sami Sorensen
    Participant

    Hi – well in trying to fix the issue and restore a backup version to debug everything broke. We deleted everything and trying from scratch. I’m sure we will be back with the same question when we get there. Thanks

    #273472
    Skandha
    Keymaster

    @iotal-io: Hello there,
    Please let me know if the same issue reappears when you get your site back running.

    Kind Regards,
    Skandha

Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Header media not showing’ is closed to new replies.