Viewing 6 posts - 1 through 6 (of 6 total)
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  • #334464
    livedns
    Participant

    Hey.

    I`m getting an error while trying to customize the Theme options .

    The full detailed Error :

    <b>Fatal error</b>: Cannot declare class Fotografie_Upgrade_Pro_Customize_Section_Pro, because the name is already in use in <b>/home/dktherapyco/public_html/wp-content/themes/fotografie/inc/customizer/upgrade-button/section-pro.php</b> on line <b>0</b>

     

    Wordpress version 6.5

    PHP version 7.4

    Theme version 2.4.1

     

    Please help.

    #334471
    tikaram
    Keymaster

    @livedns : Please follow the steps below and let me know

    • Disable Plugins: Deactivate all WordPress plugins to see if the error persists. Sometimes conflicts between plugins can cause such errors.
    • Fresh Theme Installation: If disabling plugins doesn’t resolve the issue, try reinstalling the theme. This can help if the error is related to a corrupted or incomplete theme installation.

    If you are still experiencing issues, please let me know, and I will contact you for further details. Sorry for any inconvenience caused.

    Regards,
    Tikaram

    #335430
    livedns
    Participant

    Hey.

    Disabling all the plugins did not solved it.

    Re-installing also did not solve the issue.

    Any Other suggestions ?

    The error :

    <b>”Fatal error</b>: Cannot declare class Fotografie_Upgrade_Pro_Customize_Section_Pro, because the name is already in use in <b>section-pro.php</b> on line <b>0″</b>

    #335433
    Sakin
    Keymaster

    @livedns : Ok I will contact you, please check your email from support. Have you installed a child theme or anything where you have added functions?

    #335470
    livedns
    Participant

    Hey.

    What is the email address of the “support” ?  I did not received an email from catchthemes  .

    A child theme  is installed and from my side I don`t know if any custom changed has been made in the past.

    Any suggestions ?

    #335480
    Sakin
    Keymaster

    @livedns : For free theme users we don’t have direct email access only the support team can contact you directly on your registered email. So, please check your spam/junk folder in your email.

    If you have a child theme, then it must be that issue. Can you try to active the main theme and check it? If it works after activating the parent theme then the conflict is on your child theme. So, search for that function Fotografie_Upgrade_Pro_Customize_Section_Pro in your child theme and delete it.

Viewing 6 posts - 1 through 6 (of 6 total)
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