[Jason]

Hi, I was told almost a month ago that a bug I reported was verified and fixed, and I’d like to know when a theme update will be available for me to download. Basically, the Featured Content area no longer supported HTML and was stripping tags.

Thanks for any update you can give me!

[Skandha]

@jason9617: Hello Jason,
I have sent the theme for update. The update should be out by tomorrow.

Kind Regards,
Skandha

[Jason]

I’d like to follow up on this, please. I don’t see any way to download a fix. Can I download the fixed theme without an additional subscription charge? I do not need an updated theme, just one that works. Thank you.

[Skandha]

@jason9617: Hello there,
If your subscription has not expired you should find the downloadable theme file in your https://catchthemes.com/my-account/ page.

Let me know if this helps you out!
Kind Regards,
Skandha

[Jason]

I believe what happened is I had updated your theme prior to my subscription expiring. That update was faulty, but I did not discover it until I needed to edit that section of my website. Right now, I just need the fixed theme that allows me to enter HTML into the featured content area, as I was able to do when I originally purchased your theme. Thank you.

[Skandha]

@jason9617: Hello Jason,
I just sent you an email. Please check it out.

Let me know if this solves your issue.
Kind Regards,
Skandha

[Jason]

This worked. Thank you!

[Skandha]

@jason9617: Hello Jason, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
https://wordpress.org/support/theme/clean-box/reviews/#new-post
Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

Kind Regards,
Skandha

[Author]

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