Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #171867
    Jason
    Participant

    Hi, I was told almost a month ago that a bug I reported was verified and fixed, and I’d like to know when a theme update will be available for me to download. Basically, the Featured Content area no longer supported HTML and was stripping tags.

    Thanks for any update you can give me!

    #171883
    Skandha
    Keymaster

    @jason9617: Hello Jason,
    I have sent the theme for update. The update should be out by tomorrow.

    Kind Regards,
    Skandha

    #174730
    Jason
    Participant

    I’d like to follow up on this, please. I don’t see any way to download a fix. Can I download the fixed theme without an additional subscription charge? I do not need an updated theme, just one that works. Thank you.

    #174743
    Skandha
    Keymaster

    @jason9617: Hello there,
    If your subscription has not expired you should find the downloadable theme file in your https://catchthemes.com/my-account/ page.

    Let me know if this helps you out!
    Kind Regards,
    Skandha

    #174816
    Jason
    Participant

    I believe what happened is I had updated your theme prior to my subscription expiring. That update was faulty, but I did not discover it until I needed to edit that section of my website. Right now, I just need the fixed theme that allows me to enter HTML into the featured content area, as I was able to do when I originally purchased your theme. Thank you.

    #174859
    Skandha
    Keymaster

    @jason9617: Hello Jason,
    I just sent you an email. Please check it out.

    Let me know if this solves your issue.
    Kind Regards,
    Skandha

    #174935
    Jason
    Participant

    This worked. Thank you!

    #174969
    Skandha
    Keymaster

    @jason9617: Hello Jason, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/clean-box/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a good day! 🙂

    Kind Regards,
    Skandha

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Clean Box Pro Update’ is closed to new replies.