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    Hi there, we are the host for a client.

    They have a really small file, demo-file, not even 1 MB.

    It has all-content.dat, customizer.xml and widgets.wie

    When we go to Manual demo files upload, and choose the XML file, the spinner just stays there. We upped the max_execution time and script timeout from 30 seconds to 300 seconds but it just keeps on spinning.

    What does this do? Is it supposed to take a while? We can increase the timeout even more but we’re just curious if it’s not rather a technical issue rather than something else….


    @eugenevdm: Hello there,

    I have emailed you the demo content files. Please check your inbox as well as the spam folder.
    Can you please try importing the demo content again using the files I emailed you?

    Yes, it is supposed to take a while but will show an error eventually if the demo cannot be imported. If the demo is imported it will show a log file.

    Let me know if you are still having issues importing the demo files.
    Kind Regards,

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  • The topic ‘Catch Themes Demo Import just Hanging (spinning) – Manual demo files upload’ is closed to new replies.