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  • #263617
    gracie
    Participant

    Hi All

    I have been trying to import the demo theme via the demo importer but always get Error: Internal Server Error (500) no matter how many times I have tried.
    – I tried to ensure all Catch Plugins are installed
    – I tried to disable every plugin except Catch Themes Demo Importer & Essential Contents Type
    – I tried to change wordpress limit / php.ini to accomodate 512MB ram usage
    – No performance issue noticed (CPU & ram below 10% usage)

    Hosting is done via Amazon EC2 @ Amazon Linux 2 AMI (HVM) (t2.micro) with Amazon RDS, php version 7.2.

    Is there any way I can download Catch Sketch Free’s demo resources and do manual import? Unfortunately from FAQ & Catch Sketch Free page there’s no such resources available.. (.XML, .WIE, .DAT files) and it is not in the zip file either.

    I would love to try it first before I actually buy premium skins but I am stuck at this step..

    Appreciate any help!

    Gracie

    #263628
    Skandha
    Keymaster

    @gracie: Hello Gracie,
    Please try contacting your web host regarding Error: Internal Server Error (500) as they might be able to help you with this error.

    Let me know if the issue persists!
    Kind Regards,
    Skandha

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