[step]

Hi, have made a website in Fotografie theme.
Have made a new page on the website and chosen template “Photograhy Portfolio” for my pictures.

Here’s the result: http://www.ecocom.dk/fotogalleri/olsens-oekofrugt/
It looks fine in Safari on Mac, but on my iPad (Safari and Chrome), there’s no photos! Only small dots 5-10 pixels in the left side of the page… Have un-installed WordPress and installed again, but same result.
A bug in Word Press ?
Hope someone have an answer.

[Pratik]

Hi @step,

I checked on the ipad and pictures are working fine. Can you check on another device as this looks like caching problem.

Regards,
Pratik

[step]

Hi Pratik
I cleared Safari Caches (cookies and history) on my iPad, but still I can’t se the pictures.
Then I downloaded Opera browser on my iPad, and also in Opera I can’t se the pictures. Later today I’ll try on another iPad. But I doesn’t seem to be a caching problem.
Regards
Step

[Pratik]

Hi @step,

Thats strange. Keep me updated. I have forwarded this issue to our main developer as well.

Regards,
Pratik

[Sakin]

Hi Steps,

In which iPad you are checking your site. As, I just check in iPad Pro and iPad and in both the gallery images are showing just fine. Can you let me know your ipad model and ios version.

Please check the screenshots:
iPad Landscape: https://prnt.sc/gqlr4w
iPad Portrait: https://prnt.sc/gqlrgf
iPad mini Landscape: https://prnt.sc/gqlrth
iPad mini Portrait: https://prnt.sc/gqls25
iPad pro Landscape:https://prnt.sc/gqluak
iPad pro Portrait:https://prnt.sc/gqlulb

So, all test result in successful display of your images.

Regards,
Sakin

[step2]

Hi Sakin and Pratik

I haven’t have chance to check on another iPad.
Here’s screenshots from my iPad model A1416, (iPad 3. generation from 2012)
Safari 9.0:

Gallery http://prntscr.com/gqof6z
Frontpage: http://prntscr.com/gqofd4
As you see, also the text on the static frontpage is align-left.

My iPad:
5.0 (iPad; CPU OS 9_3_5 like Mac OS X) AppleWebkit/601.1.46
(KHTML, like Gecko) Version/9.0 Mobile/13G36 Safari/601.1

Have uninstalled / removed all plugins from the Fotografie template except “Visual Composer Website Builder”

Regards
Step

[step2]

(Had to make new account step2, couldn’t submit with my old account “step”)
regards
Step

[Sakin]

Hi Steps,

the problem might be of IOS 9, this is old version for iPad, as now it’s already IOS 11. So, I need to add few code and test in your site. I will email you details. In which email address shall I send you details. Can you send your email address form our sales contact form at https://catchthemes.com/contact-us/

Regards,
Sakin

[step2]

Hi Sakin
I sent my mail address to “contact us” 5-6 days ago, did you receive ?
Regards
Step

[Sakin]

Hi Step,

No, I haven’t received your email.

Regards,
Sakin

[step2]

Hi
ok, here’s one: wp[at]ecocom[dot]dk
Regards
Step

[Sakin]

ok I have just emailed you.

[step2]

Hi Sakin

As you wrote in your mail:
“You are using Visual Composer for gallery. So, looks like there is issue of Visual Composer Gallery with iOS 9.
Try adding images without using Visual Composer and check in. Test our gallery in your iPad https://catchthemes.com/demo/fotografie/style-guide/gallery/”

Did that, and now the gallery is working !!
Instead of page > edit > Visual website Builder
I chose:
page > edit > Frontend editor. In Frontend editor: click “+” and choose image Gallery or Image Masonry Galleri.

Thank you very much for excellent support.
Regards
Step

[Sakin]

Hi Step,

Thanks for your appreciation.

Regards,
Sakin

[Author]

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