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  • July 18, 2016 at 6:34 pm #95648
    Tinus53
    Participant

    Hi,
    seams that there is an issus with the Header Image.
    I played with the settings, added new pictures and removed them.
    Now I can still select an Header Image in the Header section. The Image is displayed in the preview area. But in real life this Image is not displayed. The Header is black!

    When I logged-out an logged-in again there is no Header Image selected.
    This looks strange to me.
    Please help.

    http://sf-plochingen.schachvereine.de/sfp2

    July 19, 2016 at 12:25 pm #95718
    Mahesh
    Participant

    @tinus: I checked the same in our server and the header image is working fine in the theme. Please make sure you’ve saved the customizer settings. If you are using any plugins, please deactivate it and check again. Let me know if the problem persists.

    Regards,
    Mahesh

    July 19, 2016 at 1:48 pm #95725
    Tinus53
    Participant

    Hi Mahesh,
    this had been working fine untill I added a custom image and deleted this later. From this moment on the header Image was no longer displayed.
    What I’m doing now is to go to the Header Image Section click to the proposed Image. This Image is displayed as current Header Image. I can see this Image also in the preview. Then I save the Settings and I still see the Image in the preview but not on the real Website.
    Then I Close the Header Image Section and go back to the dashbord. Reentering the Header Image Section and no Header Image is selected.

    Do you think reinstalling the Theme could solve the issue?
    Changeing to theme temporarily did not help.

    July 19, 2016 at 2:42 pm #95731
    Mahesh
    Participant

    @tinus53: The steps you’ve followed is correct, and should have causing such issue. Yes, please try reinstalling the theme, hope it helps. Let me know if the problem persists.

    Regards,
    Mahesh

    July 19, 2016 at 6:51 pm #95739
    Tinus53
    Participant

    Hi Mahesh,
    reinstalling the theme did not help.

    It seams that the theme cannot use the default images that comes with the theme.
    I uploaded a new Image a selected it as new Header Image. It works!!!

    Trying to use the default image, with the lake and the mountains, fails. My custom image is still displayed.

    Is’nt that strange?

    Regards
    Bernhard

    July 19, 2016 at 7:16 pm #95744
    Tinus53
    Participant

    I’m pretty shure that it has something to do with this id: #masthead

    Regards
    Bernhard

    July 21, 2016 at 12:20 am #95843
    Jen
    Participant

    I’m having the issue with the heading image not showing too, just the black bar. How do I change that? I am using clean business pro

    July 21, 2016 at 9:35 am #95857
    Mahesh
    Participant

    @tinus53: The issue is seems to be caused by WP core itself.
    https://wordpress.org/support/topic/custom-header-image-issue-default-header-not-displayed
    If you want to have the header image as of the default one, please use the following image
    https://catchthemes.com/demo/catch-adaptive/wp-content/themes/catch-adaptive-pro/images/headers/image-header-1680×720.jpg

    Regards,
    Mahesh

    July 21, 2016 at 9:38 am #95858
    Mahesh
    Participant

    @moonrun:
    Hi Jen,

    I checked for the issue in Clean Business Pro in our server and it seems to be working fine. Please post in your site URL.

    Regards,
    Mahesh

    July 21, 2016 at 12:06 pm #95861
    Tinus53
    Participant

    Hi Mahesh,
    the discussion in the WordPress Forums is about 6 month old. Seems that they did not fix this issue.

    Please try the following on your Server:
    – used a custom image as a new Header image
    – check if this Image is displayed on your site
    – replace this image with the default Image and delete your custom Image
    – what do you see on your site?

    Another interessting issue is, that I can see a Header Image only with the Option “Complete site”, all other Options are leading to a black Header!

    I’m currently not really satisfied with this theme. I’m going to try another one this morning.

    Regards
    Bernhard

    July 21, 2016 at 5:04 pm #95868
    Mahesh
    Participant

    @tinus53:
    Hi Bernhard,

    Its not fixed yet but there is a trick, may be we’ll use that to fix it in our future updates. Sorry for the inconvenience.

    Regards,
    Mahesh

    July 21, 2016 at 5:42 pm #95870
    Tinus53
    Participant

    Hi Mahesh,
    thanks for your effort.
    I’ll try again with the next Version.

    Regards
    Bernhard

    July 22, 2016 at 9:33 am #95905
    Mahesh
    Participant

    @tinus53: Thanks, we’ll let you know as soon as we fix the issue.

    Regards,
    Mahesh

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