Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • August 30, 2024 at 6:02 pm #337143
    staipa
    Participant

    I’m trying Autoplay delay in http://www.stefanogiolo.it, but Autoplay works, time settinga not.

    I try to changes it to 5000, or 10000 or 50000 (I think it is milloseconds) but there is no changes. Delay is in any case top short.

    Can you help me?

    September 2, 2024 at 2:34 am #337177
    sujapati
    Keymaster

    Hello @staipa

    I’m sorry for any inconvenience you’ve experienced. Our team is currently reviewing the issue and will notify you as soon as it’s resolved.

    Kind Regards,
    Sujapati

    September 6, 2024 at 5:22 am #337237
    staipa
    Participant

    Have you got any news? I have a similar problem on http://www.staipa.it/blog, the timer and Autoplay completely not works

    September 6, 2024 at 5:55 am #337239
    sujapati
    Keymaster

    @stapia: Our development team has resolved the issue and it is currently in the testing phase. Once testing is complete, we will update the plugin. You can expect the plugin update within the next few days.

    Thank you for your patience.

    Kind Regards
    Sujapati

    September 11, 2024 at 4:45 am #337283
    sujapati
    Keymaster

    @stapia: We’ve resolved the autoplay delay issue. You’ll receive an update notification for both the theme and its plugin. Once you update them, you’ll be able to set the timing for the slider interval.

    Meanwhile, you might see an ‘Attempt Block Recovery’ popup, as shown in the image below. Simply click the button, and everything will be good to go!

    image-21

    If you have any questions, please feel free to reach out.

    Kind Regards,
    Sujapati

    September 11, 2024 at 9:01 am #337291
    staipa
    Participant

    I have received update only for theme, and not for plugin.
    And the problem is not solved

    September 11, 2024 at 9:37 am #337296
    sujapati
    Keymaster

    @staipa: Have you got ‘attempt block recovery’ message after the update? If yes click the button and save the file, you will get the change.

    Would you please send me the screenshot of an editor with that slider?

    Kind Regards,
    Sujapati

    September 11, 2024 at 9:44 am #337298
    staipa
    Participant

    No, I didn’t get that message.
    After updating the theme (and not the plugin) nothing changed and nothing happened.
    Now I have this versions:
    Globetrotter Pro: 2.2.4
    FSE Pro: 1.4.4
    I’ll add that if I change the timer values, exit and enter again, the timer always resets to 3000 seconds.

    Here the screen: https://ibb.co/X3rN6jC

    September 11, 2024 at 3:00 pm #337326
    Sakin
    Keymaster

    Hi staipa,

    Sorry for the issue. Please update to the Globetrotter Pro 2.2.5 and then you will get an update notification for FSE Pro on your Dashboard. After the theme update, you can also update the FSE Pro plugin from the “Appearance => Install Plugins” and click on “Update”.

    Regards,
    Sakin

    September 11, 2024 at 3:27 pm #337332
    staipa
    Participant

    It works in http://www.stefanogiolo.it, but in http://www.staipa.it there slide not automatically changes

    September 11, 2024 at 3:33 pm #337333
    staipa
    Participant

    Sorry, works both.

    Thanks!

    September 11, 2024 at 4:37 pm #337334
    staipa
    Participant

    Sorry, after a further check on http://www.stefanogiolo.it the problem is solved, while on http://www.staipa.it/blog the slides do not change automatically, even though they are set in the same way as the other site

    September 12, 2024 at 2:26 am #337341
    sujapati
    Keymaster

    Hello Staipa:  We’ve tested the FSE slider across multiple pages, and it appears to be functioning correctly on all of them. The issue on your blog page could be due to a plugin conflict. Please try disabling the plugins one by one on that page to identify the cause.

    Kind Regards,
    Sujapati

    September 12, 2024 at 10:28 am #337368
    staipa
    Participant

    I have a News.
    The differences between the two sites are due to the wp fastest cache plugin, in particular the “Some js sources will not be loaded until scrolling or moving the mouse” function which, if disabled, breaks the slide timer.

    September 13, 2024 at 1:07 am #337405
    sujapati
    Keymaster

    Hi Staipa,

    We are glad to hear you were able to identify the cause of the issue. Since it stems from the plugin, it’s not related to the theme. For further assistance, I recommend reaching out to the plugin’s support team.

    Kind Regards,
    Sujapati

    September 16, 2024 at 10:53 am #337451
    staipa
    Participant

    It seems caused by a JS error, i hopened another specific ticket

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