- This topic has 15 replies, 3 voices, and was last updated 2 hours, 55 minutes ago by staipa.
-
AuthorPosts
-
August 30, 2024 at 6:02 pm #337143staipaParticipant
I’m trying Autoplay delay in http://www.stefanogiolo.it, but Autoplay works, time settinga not.
I try to changes it to 5000, or 10000 or 50000 (I think it is milloseconds) but there is no changes. Delay is in any case top short.
Can you help me?
September 2, 2024 at 2:34 am #337177sujapatiKeymasterHello @staipa
I’m sorry for any inconvenience you’ve experienced. Our team is currently reviewing the issue and will notify you as soon as it’s resolved.
Kind Regards,
SujapatiSeptember 6, 2024 at 5:22 am #337237staipaParticipantHave you got any news? I have a similar problem on http://www.staipa.it/blog, the timer and Autoplay completely not works
September 6, 2024 at 5:55 am #337239sujapatiKeymaster@stapia: Our development team has resolved the issue and it is currently in the testing phase. Once testing is complete, we will update the plugin. You can expect the plugin update within the next few days.
Thank you for your patience.
Kind Regards
SujapatiSeptember 11, 2024 at 4:45 am #337283sujapatiKeymaster@stapia: We’ve resolved the autoplay delay issue. You’ll receive an update notification for both the theme and its plugin. Once you update them, you’ll be able to set the timing for the slider interval.
Meanwhile, you might see an ‘Attempt Block Recovery’ popup, as shown in the image below. Simply click the button, and everything will be good to go!
If you have any questions, please feel free to reach out.
Kind Regards,
SujapatiSeptember 11, 2024 at 9:01 am #337291staipaParticipantI have received update only for theme, and not for plugin.
And the problem is not solvedSeptember 11, 2024 at 9:37 am #337296sujapatiKeymaster@staipa: Have you got ‘attempt block recovery’ message after the update? If yes click the button and save the file, you will get the change.
Would you please send me the screenshot of an editor with that slider?
Kind Regards,
SujapatiSeptember 11, 2024 at 9:44 am #337298staipaParticipantNo, I didn’t get that message.
After updating the theme (and not the plugin) nothing changed and nothing happened.
Now I have this versions:
Globetrotter Pro: 2.2.4
FSE Pro: 1.4.4
I’ll add that if I change the timer values, exit and enter again, the timer always resets to 3000 seconds.Here the screen: https://ibb.co/X3rN6jC
September 11, 2024 at 3:00 pm #337326SakinKeymasterHi staipa,
Sorry for the issue. Please update to the Globetrotter Pro 2.2.5 and then you will get an update notification for FSE Pro on your Dashboard. After the theme update, you can also update the FSE Pro plugin from the “Appearance => Install Plugins” and click on “Update”.
Regards,
SakinSeptember 11, 2024 at 3:27 pm #337332staipaParticipantIt works in http://www.stefanogiolo.it, but in http://www.staipa.it there slide not automatically changes
September 11, 2024 at 3:33 pm #337333staipaParticipantSorry, works both.
Thanks!
September 11, 2024 at 4:37 pm #337334staipaParticipantSorry, after a further check on http://www.stefanogiolo.it the problem is solved, while on http://www.staipa.it/blog the slides do not change automatically, even though they are set in the same way as the other site
September 12, 2024 at 2:26 am #337341sujapatiKeymasterHello Staipa: We’ve tested the FSE slider across multiple pages, and it appears to be functioning correctly on all of them. The issue on your blog page could be due to a plugin conflict. Please try disabling the plugins one by one on that page to identify the cause.
Kind Regards,
SujapatiSeptember 12, 2024 at 10:28 am #337368staipaParticipantI have a News.
The differences between the two sites are due to the wp fastest cache plugin, in particular the “Some js sources will not be loaded until scrolling or moving the mouse” function which, if disabled, breaks the slide timer.September 13, 2024 at 1:07 am #337405sujapatiKeymasterHi Staipa,
We are glad to hear you were able to identify the cause of the issue. Since it stems from the plugin, it’s not related to the theme. For further assistance, I recommend reaching out to the plugin’s support team.
Kind Regards,
SujapatiSeptember 16, 2024 at 10:53 am #337451staipaParticipantIt seems caused by a JS error, i hopened another specific ticket
-
AuthorPosts
- You must be logged in to reply to this topic.