Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 19, 2021 at 10:41 am #288455
    Anna-Elisabeth
    Participant

    When I was creating my website I took the interlal server URL. Then I connected the website to the official URL. But now T cannot update the theme photofocus PRO into the newest version. It was an error shown “Unauthorized”.
    What can I do?

    August 20, 2021 at 1:06 am #288495
    Skandha
    Participant

    @anna-elisabeth: Hello there,
    Did you tried deactivating the license key on your internal server and then activate it on your official URL? Can you please attach a screenshot of what error you got?

    Kind Regards,
    Skandha

    August 20, 2021 at 5:04 am #288504
    Anna-Elisabeth
    Participant

    Sorry, but I didn’t deactivate the license key on my internal server… and now I cannot receive this internal URL anymore…
    this is the error report:

    Aktualisierung des Themes PhotoFocus Pro (1 von 1)

    Herunterladen der Aktualisierung von https://catchthemes.com/edd-sl/package_download/MTYyOTYwNjgyNToyMmViOGFhOWUyZWY3MjIyNzY0M2ZmMTNlYTQ1NzcxYzoyMjcyNTg6ZjE5N2FiNDQ4YTA2OGI4Yzc0YTkzZjQ4MDQ0OWVmNDM6OjA=…

    Beim Aktualisieren von PhotoFocus Pro ist ein Fehler aufgetreten: Download fehlgeschlagen. Unauthorized

    August 20, 2021 at 5:10 am #288507
    Skandha
    Participant

    @anna-elisabeth: Hello there,
    Activate the license key on your Official URL
    Go to => Appearance => About Theme => License Tab => Enter the License Key => Save Changes => => Activate License

    Let me know if this works out!
    Kind Regards,
    Skandha

    August 20, 2021 at 5:22 am #288509
    Anna-Elisabeth
    Participant

    Thank you – yes it works!

    August 20, 2021 at 5:28 am #288510
    Skandha
    Participant

    @anna-elisabeth: Hello there, I hope I was able to resolve your issue. If it’s not too much trouble, I have a quick request: could you please leave an honest review?
    https://wordpress.org/support/theme/photofocus/reviews/#new-post
    Your review will help others know what to expect when they’re looking for the support I offer. Even a sentence or two would be hugely
    appreciated. Thanks, and if there’s anything else at all that I can do to help, don’t hesitate to let me know. Have a great weekend! 🙂

    Kind Regards,
    Skandha

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘activate the license key to the new URL’ is closed to new replies.